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How to send feedback to Comcast VP regarding Stream for older iPads 14001 error

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Frequent Visitor

How to send feedback to Comcast VP regarding Stream for older iPads 14001 error

Here is <Edited> where we can vent our frustrations regarding the recent change to our belove it Xfinity Stream for our iPad 4 and older.

 

<Edited>

 

 

 

I'm sure that he doesn't read them, but it's a start.

 

Please express your opinion <Edited>

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Request Error 14001

My Xfinity keeps saying that I need to update my xfinity stream how can I do this
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Re: Request Error 14001

getting the same thing started today, go to App store and all I get is an OPEN not GET and then nothing???  What's up, trying to watch the MLB playoffs???

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ipad error 14001

keep getting error 14001 on my ipad saying I need to update.  Go to app store and it just says "open", not get or update.  Still works okay on my phone.  Any ideas?

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Expert

Re: Request Error 14001


@Sinbad2 wrote:
My Xfinity keeps saying that I need to update my xfinity stream how can I do this

what computer operating system and browser are you using to play the stream?



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Expert

Re: Request Error 14001


@pjc109 wrote:

getting the same thing started today, go to App store and all I get is an OPEN not GET and then nothing???  What's up, trying to watch the MLB playoffs???


moved your app question posted as a reply in the computer/browser area of the forum to a new thread in the stream app area of the forum. on what device you are using the stream app? have you tried updating the Xfinity stream app?



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Expert

Re: ipad error 14001


@GAP100 wrote:

keep getting error 14001 on my ipad saying I need to update.  Go to app store and it just says "open", not get or update.  Still works okay on my phone.  Any ideas?


the stream app minimum iOS level for the stream app is 12.0 - what version of iOS are you running after installing all available updates?



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Re: Request Error 14001

I’m having same issue. I’m runing it on 10.3.3
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Re: ipad error 14001

using ios 9.3.6 and it says that is the latest update.

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Re: Request Error 14001

having same issue.  any lick getting it  to work?

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Frequent Visitor

Xfinity Stream for iPad App Inoperable Update Required 14001 Bug

First time poster, a pleasure to meet this very saavy and informed community! I am an iPad 2 Retna Display user who has updated to my highest level of iOS 10.3.4, I won't give up this exquisitely designed dinosaur, yet. Got an old reliable flip phone that you can use in an elevator and concrete lower level parking lots, and an Xfinity landline in case the cell towers go down. Enough about my technology devise bio or lack there of. iPad users have been required to update their Xfinity Stream App/Update Required 14001, any user with iOS lower than version 12.0 is required to update their iOS to use the new version of the App. As we all know, all Xfinity users' devises can not update to 12.0. For Seniors and the all the cash-strapped and newly unemployed during this pandemic it is not possible to mearly purchase a new devise just to update to the new Xfinity Stream. We are trying to hang on to our Xfinity, it can be very tough. Can we all get a rebate for not getting essential Xfinity Streaming service? It is part of our Xfinity package. Stream App gives you the option to download the latest "comparable" version of the app, thank you very much. Saying this version/the new version, is not compatable with this devise/your devise. When you download the latest comparable version for your devise, you can not do it. A work around is downloading every TV channel app you are watching, really drains your memory and what a hassle. From reading everyones' posts and replies on this topic, this bug continues every day to be a very serious issue. I must have confidence that Comcast Xfinity who has the most brilliant App designers in the world, has been making it their top priority to fix this bug, especially during this pandemic when our families, healthcare community, and essential workers, need Xfinity Stream more than ever for vital COVID-19 updates. Comcast Xfinity you've got our backs.

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Re: ipad error 14001

I have had the same problem for the last week.  I have deleted the app and re-installed.  I have signed out and logged back in.  Can't play live nor recordings.

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14001 error on stream app on iPad.

stream app was working fine on my iPad 2 running iOS 10.3.3 on Monday. On Tuesday I started getting this error. My wife's iPad mini running iOS 9.5.3 is still working. Shouldn't all of these devices work as long as we have a device on our network that has the most recent updates? The stream app is working fine on my iPhone on iOS 14.0.0. Something is wrong with your most recent update. My wife hasn't updated her phone and I think that's why her iPad is still working. Please fix this!!!

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Re: ipad error 14001

This is a problem with the most recent update. My wife's iPad mini on iOS 9.5.6 is still working. You don't have to have iOS 12.0 and above on ALL of your devices.

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Frequent Visitor

Re: ipad error 14001

I'm using IOS 10.x.x on an iPad 4th generation. I cannot update to IOS 12. Apple does not feel my device is unsafe or unusable. Xfinity needs to revert to before 09/30/2020 and support all the IOS that Apple supports.

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Frequent Visitor

Re: Xfinity Stream for iPad App Inoperable Update Required 14001 Bug

I've been on this "edge" for several years, back and forth.

 

When Xfinity added the IOS app, then added more storage capacity to the recordings, and made the app download capable, I didn't "cut the cord" on TV. I thought they were trying to make up for my dying DVR... I don't want to have internet for both. That's on me. I was sorta satisfied. I just purchase an adapter to use the ipad on my not-so-smart TV.

 

With the app inoperable, I'm back on that edge again. 

 

For those who are discussing this topic, some are saying some of the older devices are working, others are not. I think the dividing line might be 32 bit vs 64 bit IOS device. I have a 4th gen ipad running 10.3.3, but it is a 32 bit device. Same 14001 error to update everyone is getting. My device shows the app is updated, but since it is a 32 bit device, it doesn't matter.  It doesn't work. 

 

I understand the app designers are thinking toward the future. I do not think that Xfinity is working for Apple sales. This update wasn't an act to discriminate against those with older devices.  On the other hand, I do believe there is a resolution to adapt the app for use with both 32 bit and 64 bit devices without compromising either. Some of us need to continue to use excellent devices that are still functional and safe.

 

I wish Xfinity would respond to this issue.  

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Re: ipad error 14001

Why cannot xfinity provide the backward compatibility? Now my IPad will not work for watching TV channels. They should support their customers better than this!

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Re: Xfinity Stream for iPad App Inoperable Update Required 14001 Bug

They have no desire to release any workable app for my "precious" tablets that I adore ....

That being said I will also not get a warning when they won't allow their app on my New Ipad pro either    BTW notice windows computers have not been effected by "the elites" at comcast

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Research: What does Xfinity Streaming Error Code 14001 Possibly Mean

Still trying to figure out what Xfinity Streaming Error Code 14001 means. Did some digging. There is a website Lifewire.com. It posts System Error Codes and what they mean. Error Code 14001 is defined as: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail. [ERROR_SXS_CANT_GEN_ACTCTX (0x36B1)]". I confess I know nothing about this but am doggedly determined to find out why I and others can not get Xfinity Streaming anymore. Thank you jhqbraille for educating me about 32 and 64 bits in a prior post of mine. And, thanks frank80 and dumbname for your support as well. I am learning from everyone in this great Xfinity Community Forum. Does anyone in the Xfinity Community Forum know what the definition of System Error Code 14001 means? Awesome Xfinity App Designers can you tell us? And, why is this particular System Error Code or a possible bug or something else, preventing us from using the Xfinity Streaming App? Awesome Xfinity App Designers I would like to learn from you as well.

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Expert

Re: Request Error 14001

the stream app only begins being available now to iOS 12. Equipment ages off and the hardware won't support the new software. 



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Re: ipad error 14001


@Quillx20 wrote:

Why cannot xfinity provide the backward compatibility? Now my IPad will not work for watching TV channels. They should support their customers better than this!


the stream TV app requires a minimum of iOS 12 to run on iOS. older equipment will not run the modern apps.



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Re: Research: What does Xfinity Streaming Error Code 14001 Possibly Mean


@CitizenX wrote:

Still trying to figure out what Xfinity Streaming Error Code 14001 means. Did some digging. There is a website Lifewire.com. It posts System Error Codes and what they mean. Error Code 14001 is defined as: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail. [ERROR_SXS_CANT_GEN_ACTCTX (0x36B1)]". I confess I know nothing about this but am doggedly determined to find out why I and others can not get Xfinity Streaming anymore. Thank you jhqbraille for educating me about 32 and 64 bits in a prior post of mine. And, thanks frank80 and dumbname for your support as well. I am learning from everyone in this great Xfinity Community Forum. Does anyone in the Xfinity Community Forum know what the definition of System Error Code 14001 means? Awesome Xfinity App Designers can you tell us? And, why is this particular System Error Code or a possible bug or something else, preventing us from using the Xfinity Streaming App? Awesome Xfinity App Designers I would like to learn from you as well.


combined the cross-post and duplicate subject posts to a single thread.  The technology required by the stream app isn't supported by older devices. I had an ipad mini 2 that had to be replaced for same reason. As new iOS version (and the needed hardware) advance, eventually the oldest hardware becomes incapable of running the new apps. PCs are kept up to date for a bit longer with Windows 10 and Apple PCs, and the browsers are update. But even then, I have to build a new PC every 4-5 years as the newest windows doesn't support the older motherboards. 



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Re: Research: What does Xfinity Streaming Error Code 14001 Possibly Mean

May I respectfully disagree, please?

While it is okay to say something as old as an iPad 2 or 4 is incapable of modern technology, this particular 32 bit device worked fine until Xfinity updated without warning. It worked fine on Tuesday, Wednesday it was inoperable. Just like that. Even Microsoft warned people for 5-7 years before they axed support for Windows 7. 

Recently, Apple updated several older devices to maintain security. Apple is bananas about not letting insecure apps in the App Store. If it's still there and states that it runs on IOS 10, it should. These devices should be able to function on a low-level streaming portal like the Xfinity Stream.

It's good PR for Comcast to keep customers content. What about the people who have nothing else and pay for this service? They are not keeping up their end of the bargain by pulling the rug out from under us without the courtesy of notice or a reply on these boards. 

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New Poster

Re: Research: What does Xfinity Streaming Error Code 14001 Possibly Mean

Xfinity are you listening to your customers? We are asking for answers as to why we can no longer utilize the Xfinity Stream App for older iPad models. This is not a good representation of addressing your customers concerns. Silence?Nothing? Please respond. Are you working on a resolution? Saying nothing is only making us feel we don't matter. Thank you.
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Re: Research: What does Xfinity Streaming Error Code 14001 Possibly Mean

I agree...we are paying for a service that we can not use!  Xfinity, you need to fix this bug or give us back our money.

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New Poster

Streaming no longer available to older iPads?

My iPad is version 9.3.5. I'm trying to stream tv shows on it and is asking to update and needs. 10.0 OS. Is this really true? We no longer can stream on this IPad?

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Regular Visitor

Re: Research: What does Xfinity Streaming Error Code 14001 Possibly Mean

I agree 100%!! I pay a lot of $ fur this service... been in the edge many times to cut the cord.. I was using my iPad 4 daily to watch Xfinity stream... then all of a sudden error 14001.... my iPad is in perfect condition so I’m not really wanting to buy a new one. Why can’t we just use the old version of the stream app?
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Regular Visitor

Re: Xfinity Stream for iPad App Inoperable Update Required 14001 Bug

Very familiar.... I will also try and call... I may see if there is an option to chat... sometimes that is easier to get a correct response....
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Expert

Re: Research: What does Xfinity Streaming Error Code 14001 Possibly Mean


@Xtraupset wrote:

I agree...we are paying for a service that we can not use!  Xfinity, you need to fix this bug or give us back our money.


time to update the ipad. note that recently Netflix turned off access to their smart TV app on older TVs. This is just part of technology, devices age out and become obsolete. it isn't a bug. Our streaming benefits are free provided at no charge since we have a current Cable TV subscription.



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Expert

Re: Streaming no longer available to older iPads?


@Ddff12 wrote:

My iPad is version 9.3.5. I'm trying to stream tv shows on it and is asking to update and needs. 10.0 OS. Is this really true? We no longer can stream on this IPad?


for iOS the minimum level is 12.0. time to update to a new tablet. (i had an ipad mini 2). now using the larger iPad 10.2 wifi only.



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Re: Awesome Xfinity Streaming App Designers Please Post Your Reply Re: 14001

I, too have an IPad 2 with iOS 10.3.3, which is the must current available. Xfinity Stream worked fine until this last update. Hoping SOMEONE, ANYONE at Comcast realizes there’s a lot of people who are now unable to use the Stream App. There’s loads of folks with perfectly fine iPads who are now out of luck.
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Re: Xfinity Stream for iPad App Inoperable Update Required 14001 Bug

It would be nice for Xfinity to respond to this. I have 2 older iPads that I relied upon for use with Bluetooth headphones that I relied on to watch programs and not disturb my wife who is recovering from major surgery. You have taken that capability away by not supporting the older iOS! No warning, just pull the rug out from under us. Unconscionable!
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Re: Research: What does Xfinity Streaming Error Code 14001 Possibly Mean

Unfortunately there are foolish people who think all we have to do is “update the iPad”! Unfortunately YOU CANNOT DO THAT WITH AN OLDER IPAD! If you are saying “just go buy a new iPad then you are tone deaf to the economic situation of millions of people in this country.
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Re: Xfinity Stream for iPad App Inoperable Update Required 14001 Bug

I have 3 ipads that have 10.3.3 ios.  Spoke to comcast yesterday about issue. Very disappointed that the latest xfinify app will not support older ipads.  I suggested the least they could do is that they have 2 apps . One that works for older devices and one that works for newer devices.

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Re: Xfinity Stream for iPad App Inoperable Update Required 14001 Bug

Cajun, you propose a very elegant solution and I hope that your post yields some results soon.

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Frequent Visitor

Re: Research: What does Xfinity Streaming Error Code 14001 Possibly Mean

Someone said recently that we do not PAY for Xfinity Stream. That is a bonus or a gift to be able to use the App on an iPad. A bonus or gift from Comcast? 

 

I respectfully disagree with this statement. May I explain why the App IS a paid service:

 

I pay a great deal of money for Comcast, period. I think we can all agree, it's exorbitant---at least my bill is. Television is a luxury item that we can all live without if necessary. Internet, especially in these times, can be argued as a necessity.  We PAY for television. We PAY for bundles as well---the App is part of a service for which we PAY.

 

I, personally, want my television separate from my internet connection. I have an ancient DVR. That's my choice. However, several years ago, the "On Demand" service was yanked. BUT, I found the service is available on the Xfinity Stream App. Therefore, On Demand is a service I PAY FOR that is only available on the App.

 

Lastly, my old DVR. Like I said, this is on me. It isn't really up to par with the latest technology, but neither is my iPad, and both function. I CAN ask for another DVR of the same model, but I would lose the shows I've recorded (and sometimes actually play). It might not work any better by design. I've already been told separate television and internet will not be upgraded in technology. Leading to only one thing: 

 

Comcast wants everyone on the internet for television with this App.  If I want features, like on Demand, download capability to a mobile device, and a very generous recording space allotment, I have to use the App. 

 

No, my friend, this is a paid service. It was designed to draw people, like me, who want to stay with separate television and internet. And, the funny part is they almost had me! Recently, I was visiting out of state. I could just take my iPad with me and watch television. It was great. I need to go back this week---now I have to schlep a laptop and a brick.

 

No, Comcast, you blew it for many, many unprepared people by removal of a PAID-FOR service. They were unprepared for a depended upon service that was removed. 

 

So, what service do I have left to me: No on-demand, the recordings I have on the App don't play on my iPad as they were designed to do. My old DVR sometimes works.

 

Customer Service has gone downhill. I think I posted my experience a couple days ago. I called to simply request an RG6Q cable to be sent to me---I have a plain RG59. That's how old my equipment is! Keeping the DVR is on me, but the cable was outdated years ago and should have been replaced.  Bottom line: I couldn't even get a new cable sent to me to try to improve the television signal.  In COVID times, they wanted me to go 40 miles to get the cable and go into a building with people. That is exactly what the CDC said for seniors not to do.  I haven't asked for anything in ten years. I guess they want me online, or not at all.

 

Comcast: You destroyed your App. Please respond here on the forum what you can do about it.  The silence from a representative on this board is a huge message to customers.

 

 

 

 

 

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Administrator

Re: How to send feedback to Comcast VP regarding Stream for older iPads

@YCC 

 

We sincerely apologize for the inconvenience that you are experiencing with the Xfinity Stream app on your Apple device. The Xfinity Stream app does have some device-specific minimum system requirements for it to function correctly. For Apple devices, we require the following minimum requirements:

 

Supported Operating Systems
To find and download the Xfinity Stream app in the Apple App Store, your device must be running iOS 12.0 or later. AirPlay is not supported.

Supported Xfinity Stream App Versions
To access and watch all content, including content available to watch when out-of-home, Xfinity Stream app version 6.1.0 or later is required. Please visit the Apple App Store to download the latest version.

 

These minimum system requirements ensure that you receive the best possible streaming experience when using the Xfinity Stream App.

 

If you need additional information on how to update your specific Apple device, we ask that you please reach out to Apple directly.

 

You can get the latest Xfinity Stream App update from the Apple App Store.

 

For additional information on the Xfinity Stream App minimum system requirements see here: https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

 

Please let us know if you need anything else or have any questions.


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Official Employee

Re: Streaming no longer available to older iPads?

Hello, @Ddff12 - To enjoy your favorite TV and movies, go to your device settings and update your iOS version to at least 12.0, (or update your Android version to at least 5.0). Then download the latest version of the app in the App Store (or the Google Play Store or the Amazon Appstore) accordingly.

 

Thank you @Rustyben 


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Expert

Re: Research: What does Xfinity Streaming Error Code 14001 Possibly Mean


@BarrySU wrote:
Unfortunately there are foolish people who think all we have to do is “update the iPad”! Unfortunately YOU CANNOT DO THAT WITH AN OLDER IPAD! If you are saying “just go buy a new iPad then you are tone deaf to the economic situation of millions of people in this country.

update in this case means buy a newer one that supports at least iOS 12



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Re: Research: What does Xfinity Streaming Error Code 14001 Possibly Mean

official post now available Here 



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I pad update 14001 error

is there a workaround for this?

 

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Diamond Problem Solver

Re: I pad update 14001 error

Nope, check out the Official Employee response
https://forums.xfinity.com/t5/Stream-TV-App/How-to-send-feedback-to-Comcast-VP-regarding-Stream-for/...

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Re: ipad error 14001

My understanding is as long as you have a device on your network that has IOS 12 or above, the older devices should be able to piggyback off of that. Older devices were working fine before the most recent update. The app is still communicating with them. When you open the app it shows all of the currently airing programs and the recordings shown are all updated. You just get the error when you try to play. This can be fixed.

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Expert

Re: ipad error 14001


@Jcrann611 wrote:

My understanding is as long as you have a device on your network that has IOS 12 or above, the older devices should be able to piggyback off of that. Older devices were working fine before the most recent update. The app is still communicating with them. When you open the app it shows all of the currently airing programs and the recordings shown are all updated. You just get the error when you try to play. This can be fixed.


iOS devices don't piggyback on each other, sorry.  and official post has been made on this Link .



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Re: Awesome Xfinity Streaming App Designers Please Post Your Reply Re: 14001


@Jimriz wrote:
I, too have an IPad 2 with iOS 10.3.3, which is the must current available. Xfinity Stream worked fine until this last update. Hoping SOMEONE, ANYONE at Comcast realizes there’s a lot of people who are now unable to use the Stream App. There’s loads of folks with perfectly fine iPads who are now out of luck.

you will need a newer ipad to use the Xfinity stream app now (at least iOS 12)



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Regular Visitor

Re: How to send feedback to Comcast VP regarding Stream for older iPads

This response is not satisfactory. Basically, Comcast is saying that if we have an older iPad, we're out of luck  My iPad has iOS 10.3.3 and the message says "your software is up to date"

 

As someone has suggested, comcast should make available two versions of the app. I don't think Comcast senses the frustration from the customers in the many posts on this topic in various forums.

 

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Regular Visitor

Re: Research: What does Xfinity Streaming Error Code 14001 Possibly Mean

That official comcast reply doesn't solve the problem. We're basically being told that we our  xxxout of luck.

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Frequent Visitor

Re: Research: What does Xfinity Streaming Error Code 14001 Possibly Mean

That is unfortunate. But surely you have other alternatives in the Garden State!
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Regular Visitor

Re: Research: What does Xfinity Streaming Error Code 14001 Possibly Mean

Here's a copy of my response to the Comcast reply:

 

"Why do I need a newer iPad running iOS 12 minimum to use an app that could still be available for "pre-iOS 12" users?
Many products with operating system upgrades still offer backward compatible versions for their customers with "older" systems, only requiring hardware or operating system upgrades if "newer" app versions are desired. This would NOT be that difficult for Comcast/Xfinity to provide, not to mention being a bit more pro-consumer during the ongoing Covid pandemic and tough economic challenges many of your customers are experiencing."

 

Maybe "rustyben" can provide an "iPad Upgrade Stimulus Payment" to all of us...

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New Poster

iPad problem

I have a iPad 10.3.3

 

My xfinity stream app worked for 2yrs and just within the last week it tells me to update but when I try it tells me it's up to date. So what is the problem I can't stream on it.