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How do I remove devices from my xfinity stream app?

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Regular Visitor

How do I remove devices from my xfinity stream app?

My family and I are noticing shows being marked as watched but not by anyone in our home...PLEASE HELP! Thanks in advance.
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Official Employee

Re: How do I remove devices from my xfinity stream app?

Hello, we have just deprovisioned all devices for your Xfinity Account.

As for your next steps, be sure to change your password as soon as possible and let us know if you still suspect someone to have access to your account.

Thank you.


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Regular Visitor

Xfinity Stream App

Good morning, their are shows being marked watched in my Xfinity Stream app that I have not watched. How do I remove anonymous users??
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Regular Visitor

Re: How do I remove devices from my xfinity stream app?

I’m assuming someone still has access to my account because shows are still being watched by someone who is not in our household.
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Official Employee

Re: How do I remove devices from my xfinity stream app?

Hello MrsAngie30 - we’re sorry that you are having this frustrating experience.
It might be true that you are still seeing activity as deprovisioning takes some time to sign everyone off.

We have noticed that there are many secondary users tied to your account - and you have full control over permanently removing them.
To see information on how to do this, follow this link: https://forums.xfinity.com/t5/Internet/ANSWERED-How-to-Add-Invite-and-Manage-Users-on-Your-Xfinity/t...

Remove any users that you do not recognize - they will then not be able to sign in with any login information they once had.

I hope this helps solves your issue!


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: How do I remove devices from my xfinity stream app?

Their should only be 2 users on my account, my husband and I. I do not see “many” secondary users on my account as you’ve stated. How many secondary users are their?
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Regular Visitor

Re: How do I remove devices from my xfinity stream app?


Their should only be 2 users on my account, my husband and I. I do not see “many” secondary users on my account as you’ve stated. How many secondary users are their?
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Official Employee

Re: How do I remove devices from my xfinity stream app?

Hello, MrsAngie30! I appreciate you taking the time to reach out to us here at the Xfinity Forums for help. I like using the watched feature to keep track of my progress in shows, so I can imagine how inconvenient this has been for you and your family! I'd love to take a closer look at your situation and help get this figured out! 🙂

Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!