If you want to give other members of your household access to your master Xfinity account, you can create up to six distinct usernames online.
By adding a user, you allow him or her access to manage your Xfinity services (billing, account information, etc.) and access your subscriptions such as X1 TV viewing. You can adjust individual permissions.
Each account user must reside at the premises where the Xfinity services are provided.
Click or touch theUserstab at the top of the page.
Underneath the current user portals, select the option toAdd a New User.
Select theCreate credentialsoption and clickContinue. Alternately, chooseSend email invitationand follow the instructions below.
Fill out the form with the new user's details, including their first and last name, a unique username and a password. Click or touchContinue.
**Note**:Passwords must be 8-16 characters with no spaces and contain at least one letter and one number or special character.
Keep billing permissions toggled toOffto grant basic account access. Toggle billing permissions toOnto allow the new user access to view, manage and pay your bill. After making a selection, clickContinue.
Set up a secret question and answer for username/password recovery purposes, and then clickCreate Account. A confirmation message will appear, showing you the newly added user along with their username and newly created email address.
Invite a New User to Your Account via Email
In addition to creating an account for the new user, you can add a new username via an email invitation, which will allow the user to create their own Xfinity account.
Underneath the list of current users, clickAdd A New User.
SelectSend email invitationand click or touchContinue.
Fill out the form with the new user's details, including their first and last name and email address. Click or touchContinue.
Select one of the verification methods (either text message or service address ZIP code) and clickContinue. This will be used by the invited user to confirm their identity.
To give the new user permission to view, manage or pay your bill, toggle billing permissions toOnand clickInvite User.
A confirmation message will appear, and the new user will receive an email invitation to create their account. Next, the new user will need to accept their invitation via text message or by entering the household's ZIP code.
**Note**:After entering their mobile phone number, the new user will have 15 minutes to enter the verification code that they received via text message.
Once the invited user confirms their account by text or by entering their ZIP code, they will be prompted to set up their username, password and password recovery method. Once the forms are completed, the new user account will be created.
**Note**:If no action is taken within 72 hours of the invitation being sent, the primary user of the account must make a new invitation request.
How to Suspend or Remove a User - My Account Help
Suspending a user:All Comcast access and services for this user will be suspended for a 90-day period. You may reactivate the user at any time during this period. If you do not reactivate the account, it will be subject to deletion.
Removing a user:This permanently deletes a secondary user, and all settings and preferences for this user will be erased. When you delete a username, you'll likely lose emails, voicemails, and other information associated with the username. Be sure to print or save copies of anything you want to keep.
**Note**:If this user has made scheduled payments, those will need to be cancelled prior to removing the user.
Locate the user who you wish to suspend or remove, and clickEditto the right of their name.
ClickSuspendto temporarily deactivate the chosen user, or clickRemoveto permanently delete the user from your account.
A new window will appear. To confirm your decision to suspend, clickSuspend User. To confirm removing the selected user, click theDelete Userbutton. Once successful, you will be taken to a confirmation page.