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Error 14001 on stream app through firestick

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New Poster

Error 14001 on stream app through firestick

Using xfinity stream on a fire stick... worked for about a week and now gives error message indicating the need to update the app. I go to the Amazon app store and it says unavailable. I don't see anything around the internet anywhere with a new version. What to do?
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Expert

Re: Error 14001 on stream app through firestick


@Craighowe12 wrote:
Using xfinity stream on a fire stick... worked for about a week and now gives error message indicating the need to update the app. I go to the Amazon app store and it says unavailable. I don't see anything around the internet anywhere with a new version. What to do?

Xfinity does not support the firestick for the stream app.



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New Poster

Re: Error 14001 on stream app through firestick

When did this start happening?  I purchased stream 2 years ago.  Comcast Customer service informed me that it worked on firestick.  It all of a sudden not working is not an upgrade.  This is terrible.

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Diamond Problem Solver

Re: Error 14001 on stream app through firestick

When did it start happening? Right around day one, it’s never been legitimately compatible

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New Poster

Re: Error 14001 on stream app through firestick

I have been having the same problem on my Kindle Fire HDX. I've been using the Xfinity Stream app for years. And, now all of a sudden it is giving me the same error message. I've gone to the app store and it is not showing any updates. 

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New Poster

Re: Error 14001 on stream app through firestick

Comcast and Amazon are feuding over contracts. I have had Comcast out today they told me they recently received an email saying the Xfinity streaming app will no longer on the firestick I confirmed this with Amazon just now
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New Poster

Re: Error 14001 on stream app through firestick

Xfinity and Amazon are having a <Edited> battle and the app doesn't work on Firestick currently.  This occurred 2 days ago.  Programs you own on Xfinity on demand are being held hostage during the competition.  Xfinity on-demand movies purchased should be viewable on any platform.  Don't bother complaining.  Neither give a hoot about customer service or integrity.

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Administrator

Re: Error 14001 on stream app through firestick

All, 

 

As mentioned by user's Rustyben and CCAndrew Amazon Firesticks have never been a compatible device with the Xfinity Stream App. You can find all the information about what minimum system requirements the Xfinity Stream App has here: https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

 

Please let us know if you have any other questions or comments. 


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