Community Forum

Did Xfinity end the remote app?

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Regular Visitor

Did Xfinity end the remote app?

I used the mobile remote app for a year or two. It stopped working about a week ago and I don’t see a forum section for it here. Uninstalled and reinstalled and no go. It no longer recognizes my equipment. What gives? My mobile streaming to-go app and online streaming seem fine.
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Regular Contributor

Re: Did Xfinity end the remote app?

Glad I found your post!  At least I'm not the only one.  I reinstalled also.  HELP!

https://forums.xfinity.com/t5/Non-X1-Service/Lost-TV-names/td-p/3380765 

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Regular Visitor

Re: Did Xfinity end the remote app?

It’s back as of today.
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Regular Contributor

Re: Did Xfinity end the remote app?

Did you have to do anything?  I signed out and back in and it still says No Devices.

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Regular Visitor

Re: Did Xfinity end the remote app?

If I did anything different it was inadvertent. Did restart modem and router when internet was finicky but not sure that did it.
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Silver Problem Solver

Re: Did Xfinity end the remote app?

Do you have X1 or legacy iGuide boxes? With iGuide, it was always a bit flakey. With X1, it seems to be more reliable.