New Poster
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2 Messages
Cannot stream on Roku as of today
Major issue as of today with this awful beta app. Can get as far as selecting a channel to watch on my Roku3, it tries to load then ultimately crashes my device. Anyone going through this issue with me as of today?
Josh75
New Poster
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7 Messages
5 years ago
I am having exactly the same problem. Happening with Live TV and with DVR recordings.
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SEAL6
Regular Visitor
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4 Messages
5 years ago
Same problem, really started yesterday.
Attempted to watch some College Football and no matter what channel I chose to watch it would attempt to load, lockup and the Roku would reboot.
Attempted the following:
- Log out of App and log back in only to get Error setDeviceProvision.11005
- Uninstalled the App and attempted to activate it would get Error getAuthenticationRequest-1
- Spoke to standard support that refreshed my settings and was able to get the device activated by got the same lock up problems when viewing any channel.
- Escalated to next tier support that had me do a factory reset on my Roku and got the same issue with provisioning, when I did get provisioned couldn't watch Live TV same lockup.
- The higher Tier support promised a call back to me after they investigated it but never did.
- All other streaming services (Netflix, Amazon Prime, HBO) working fine without any issues
- Internet is working fine and smoothly
I would like this issue resolved ASAP please!
Devices: Two Roku Ultras (differnet rooms)
As of last week everything was running fine, able to watch TV or recordings.
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SEAL6
Regular Visitor
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4 Messages
5 years ago
Strangely...
Just reprovisioned both without issues and able to watch both Live TV & Recordings.
I wonder what sort of backend issues they had caused to make it stop working properly...
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Josh75
New Poster
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7 Messages
5 years ago
My Roku app is back to working normal when I just checked today. I didn't do anything: didn't log out or reprovision or reinstall the app. Problem must have been on Comcast's end.
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Xfinity_Support
Official Employee
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1K Messages
5 years ago
Hi kidahl3000, thank you for reaching out here. If you are still experiencing issues with your Roku and our Beta App please send us a private message with your full name and we will gladly help further.
Thank you
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Xfinity_Support
Official Employee
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1K Messages
5 years ago
Hello, we haven't heard from you but please don't hesitate to reach back out and create another post if you still need assistance.
Thank you
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