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Cannot download more than one recording from my Xfinity Stream app

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Contributor

Cannot download more than one recording from my Xfinity Stream app

Using a Samsung Tab A tablet,  can download one recording , one hour in length,  2 GB size, but when i try to download a second program, same one hour 2GB size, error message on Stream app says i do not have sufficient  storage and i need to free-up space even though i have 29 GB of free storage space remaining on my SD card. I have app permission set for "storage" and storage set to SD card. I have tried reinstalling the app. Same problem. Thanks!

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Official Employee

Re: Cannot download more than one recording from my Xfinity Stream app

Hi GeneLa,

Downloads from Xfinity Stream cannot be stored on SD cards and will use up internal device storage.  If you do need to clear up space, returning other existing downloads or moving content from other apps that do allow SD storage over to the SD card may help allocate more available space for Stream downloads.  Hope this helps with the storage questions, and happy streaming!

 

Regards,

Evan


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Expert

Re: Cannot download more than one recording from my Xfinity Stream app

adding...  some newer android OS allow you to adopt an SD card as system memory. this is a permanent option and all data is encrypted and not available outside of the android device. even system files will be written there so removal will cause device to have to be reset.  



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Contributor

Re: Cannot download more than one recording from my Xfinity Stream app


@ComcastEvan wrote:

Hi GeneLa,

Downloads from Xfinity Stream cannot be stored on SD cards and will use up internal device storage.  If you do need to clear up space, returning other existing downloads or moving content from other apps that do allow SD storage over to the SD card may help allocate more available space for Stream downloads.  Hope this helps with the storage questions, and happy streaming!

 

Regards,

Evan


Well OK, when I was able to change the  app to allow storage to an external  memory (SD card) my expectation was it would actually take effect. Thanks for the prompt response. 

Contributor

Re: Cannot download more than one recording from my Xfinity Stream app


@Rustyben wrote:

adding...  some newer android OS allow you to adopt an SD card as system memory. this is a permanent option and all data is encrypted and not available outside of the android device. even system files will be written there so removal will cause device to have to be reset.  


Hi,

I'm guessing my Android 8.1.0 does not allow what you suggest, correct ?

Thanks

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Expert

Re: Cannot download more than one recording from my Xfinity Stream app


@GeneLa56 wrote:

@Rustyben wrote:

adding...  some newer android OS allow you to adopt an SD card as system memory. this is a permanent option and all data is encrypted and not available outside of the android device. even system files will be written there so removal will cause device to have to be reset.  


Hi,

I'm guessing my Android 8.1.0 does not allow what you suggest, correct ?

Thanks


yes it began with nougat



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New Poster

Re: Cannot download more than one recording from my Xfinity Stream app

What is the purpose of allowing the storage to be changed from the internal memory to the SD Card if the recordings don't go there?  I was told a few weeks ago by a tech support Comcast employee to purchase a large SD card for my phone which I did. Now, I still can't download video without eliminating a lot of other apps and even then I can only download a very limited amount of video.  

Bill Z

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Expert

Re: Cannot download more than one recording from my Xfinity Stream app


@rzwicker1023 wrote:

What is the purpose of allowing the storage to be changed from the internal memory to the SD Card if the recordings don't go there?  I was told a few weeks ago by a tech support Comcast employee to purchase a large SD card for my phone which I did. Now, I still can't download video without eliminating a lot of other apps and even then I can only download a very limited amount of video.  

Bill Z


the 'system' storage is the only storage allowed per the creators (like networks, studios) that can be used. Android started in Nougat to allow an SD card to be permanently adopted as system memory (can't then be removed without making the phone's apps etc not work). 



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