Can't set recordings from stream app

[jmh727]

I’m out of town and want to set up a program to tape on my DVR while gone. Can’t seem to figure it out.

[FUCOMCASS]

Cool update, I’m very glad I just wasted a bunch of time in the app trying to set a recording which I could always do previously. Classically wonderful customer service from Comcast, never notifying customers about anything. Keep it up guys, not going to last much longer, the people are getting smarter...

[EddieG48302]

One of the primary uses I had for Xfinity was the ability to remotely set a recording.  If I could not make it home in time, I would just set a recording of the program I wanted to view.  

Is xfinity going to fix this problem or are users merely to accept that you list a law suit.  Please explain and also explain what the lawsuit was about.

[dsantost]

Why is it no longer possible to set a recording for programs from computer or app?

[smurdoff]

Are you kidding me? That is ridiculous! Comcast - do what you have to do. It’s 2018 and I can’t record something remotely?!?!?!

Another step closer to me pulling the plug on you. Already researching Hulu, Vue and YouTubeTV to see if it’s possible.

[CCShane]

That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.

Due to a judicial ruling, we are disabling this feature while we pursue an appeal.

[Tiger2531]

Howto record program on ipad

[ComcastJoeTru]

Hello @shwyu. Due to a judicial ruling, we are disabling this feature while we pursue an appeal.That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.

[CCShane]

That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.

Due to a judicial ruling, we are disabling this feature while we pursue an appeal.

[barbalona12]

All Comcast Xfinity Customers should complain about inability to set recordings from ios, android, and website apps.  This feature was removed by comcast late last year with no warning or explanation to its customers.  This feature was highly touted as a selling point by Comcast.  If you do not complain, management has no pressure to reinstitute.  Please use your voice to let Comcast know you care about these features.  Thanks.

[yalaa99]

So I read that a legal ruling forced comcast to remove the reccord function on the remote app. Is there another app I can add to my i-phone to remotely record a tv program? Thanks

[TA92]

I’m unable to set a recording from my mobile app, has that feature been removed?

[Rustyben]

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I’m unable to set a recording from my mobile app, has that feature been removed?

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hi, I moved your post to this 'mega-thread' for your issue. on the first page first post is the answer from Comcast.

[Furio]

It is unacceptable that there wad no notification about the reason of not being able to record program to watch later at all. For those of us who can not watch program “live”, this is absurd. Comcast just let it happen as if nothing has happened. It truly puzzles me. The fault lies in the monopoly!

[RoniCarroll]

I use to be able to set shows to record right from my phone or laptop. Now the record option is not anywhere. Where did it go?

[Blikzum]

I am going to be away for one week. Can I programe my DVR to record a sports event from a remote computer?   Thanks.

[andyross]

You used to be able to with X1, but due to a Tivo patent lawsuit, that was taken away. The ability to do that with non-X1 disappeared a few years ago.

[copper48]

Can't set recordings from stream app is just one of the many things that used to be available from X! such as restart, pause during Live, etc.  Verizon customers can do these things so I don't believe the legal excuse

[mztrayc6504]

.. no record button remotely from app, only the info button.

[Imreallymad]

No, You need a new service provider. Comcast has made the business decision to stop licensing Rovi patents and litigate instead. And we their customers are the victims who suffer. I had no plans to leave Comcast, until this...

Regardless the underlying legality of the patent in question, not relicensing it was a boneheaded business decision IMO. Apparently Comcast decided the churn from lost customers will be less then the cost of licensing the patents.

Remotely setting recordings and deleting them was a novelty feature. Very few actually used the feature, it's true. Comcast said so in a press release! Apparently most customers still prefer to sit down in front of their TV and program their DVR with the remote like it's 1998.

[Nerd]

There is a megathread on this topic here: http://forums.xfinity.com/t5/Stream-TV-App/Can-t-set-recordings-from-stream-app/td-p/3006332

[Prccap]

I’m home and still can’t set the dvr to record from the app on my phone anymore. What the is going on?!?!?!?

[Rustyben]

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I’m home and still can’t set the dvr to record from the app on my phone anymore. What the is going on?!?!?!?

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to set a new recording, you will have to use your remote.

[Tombat]

Per this article losing the ability to record is due to a TiVo patent. https://www.geekwire.com/2017/comcast-subscribers-lose-ability-set-dvr-recordings-via-xfinity-remote...

[rd8515]

Can DIRECTV record remotely? If so, I’m switching.

[Srp1990]

This needs resolution. Just pursuing a legal remedy leaves us in a bad way. For those who use this feature it is HUGE losing this option. If you travel or just active and not home being able to record remotely was crucial. 

As as others have said I was generally happy with Comcast....but this is a game changer. Time to save some money, increase features and move on to new options. 

[Alamo_Bob]

I used to be able to set recordings from the "TV Remote" iOS app on my iPad. Lately, I cannot. There is no longer a Record button anywhere in the app that I can find. What am I missing?

[Alamo_Bob]

Never mind, I found the answer. What a botch.

[Pjelliott]

If it’s a legal issue...then how is DirecTv able to get around it? You should go talk to them to figure it out.

[Kataluo]

I was out of town recently due to a death in the family. I packed up quickly and headed out; I did not have time to set recordings on the DVR. So while I was out of town and could have used some cheering up, I was not able to set any recordings for favorite shows like I used to with my app. I can't believe Xfinity thought it was a good idea to take this vital feature away from its customers with no announcement by email or anything. That's just poor customer service. 

[Henry1121]

I used to go to live tv on my iPad & record upcoming shows. That record option is gone? 

[epurman]

Are there any updates to this legal ruling?  Any hope that we can record from a mobile device.  

Seems that it puts Comcast at a signficant disadavantage by not offering this

[cmaac]

Why cant I record tv shows to my home dvr using my computer anymore?

[frasango]

Why can't I program my dvr from my computer?

[Rustyben]

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Why can't I program my dvr from my computer?

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at the bottom or top of this thread select page one. Comcast's answer is listed as the best answer.

[Sunbumx2]

This was one of my favorite things from xfinity. They better resolve their issues!

[xgrep]

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This was one of my favorite things from xfinity. They better resolve their issues!

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What will you do if they don't? Will you vote with your wallet? Or will you bend over? We can easily guess what their calculations were, because they chose not to pay to license the technology from TiVo. If you want to make a difference, vote. Failing that, you can make some noise on social media to discourage new customers. Just make sure your posts are factual (i.e., quoting publicly available reports). Otherwise, you open yourself to a libel/defamation suit.

[Pengermannen]

Anyone know where the 'record this channel' button/option in the mobile app went? Now I can only 'watch channel', I can't schedule programs to record the way I used to. 

[momsy]

Another useless app.

[Rustyben]

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Anyone know where the 'record this channel' button/option in the mobile app went? Now I can only 'watch channel', I can't schedule programs to record the way I used to. 

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Hi, I moved your post to the mega-thread on this topic. using the page selector at top or bottom of this page select page one and the first post has the answer attached from Comcast.

[SFCable]

So... we are blocked from any record setup remotely? Are we getting some discount for this from Xfinity?

[orfartenbuehl]

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So... we are blocked from any record setup remotely? Are we getting some discount for this from Xfinity?

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You got it.  And no knowledge of when it will be unblocked.  And, if you think Comcast is going to give us a discount fat yhis loss of functionality, you are extremely out of touch with the way they operate.

[CJ92]

What an absolute joke. Check on demand? The reason we have to record shows is because on most shows you deactivate the fast forward function and force us to sit through commercials... Costing us precious time and testing our patience. A ruling? Doesn't everyone steal everyone's ideas? This is patented and owned and no one else is allowed to use it. Jesus. Don't we pay you enough money. I know I do, but I'm confident speaking for everybody when I say we pay you more than enough.

[Rustyben]

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wrote:

Why cant I set recordings for my dvr through the mobile app and the website anymore?

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Hi, I moved your post to the mega-thread on this topic. using the page selector at top or bottom of this page select page one and the first post has the answer attached from Comcast.

[persr4955]

I’m tired of seeing only the reason behind us losing the record option in the Xfinity app. I want to hear a RESOLUTION. That is a huge feature to be losing completely. Having to go to the TV whenever I want to set up a recording is way beyond annoying. I’d be willing to pay monthly for the feature if necessary, and that’s saying a lot.

[clayheadden]

The record feature on the app was one of the most useful things about it. Please resolve this!

[cgilson53]

Have X1...on vacation...used to be able to delete scheduled recordings...do not see options any more.???