Contributor
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37 Messages
Can't set recordings from stream app
So this has happened to me before on occasion but not lately, but today I tried to set recordings for several different things using the xfinity stream app and for some reason today the option just isn't there. Over the weekend I also just happened to read that Comcast just lost a decision by the ITC in favor of Rovi in a patent suit saying that Comcast is infringing on Rovi's patent for the technology in the app that is used to set recordings on mobile devices for X1 set top boxes. So I'm just wondering is it just a coincidence that it's not even an option for me today and perhaps due to maintenance of some kind on the app, or did Comcast temporarily pull this technology from the app as a result of the ruling by the ITC? Thanks very much to anyone who can shed some light on this.
CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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CCShane
Gold Problem Solver
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5K Messages
6 years ago
Due to a judicial ruling, we are disabling this feature while we pursue an appeal.
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Greenfoot97
New Poster
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1 Message
6 years ago
Come on Comcast keep us up to date with relevant functionality changes.
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Donsaul
New Poster
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3 Messages
6 years ago
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msd2
New Poster
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2 Messages
6 years ago
We are having the same issue - using the steam web portal, one cannot setup new recordings. We can view old recordings, and see scheduled recordings, but cannot set new recordings up.
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capsampson
New Poster
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3 Messages
6 years ago
How long will the record option be gone? Is this permanent or is Comcast actually working on finding a legal solution?
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Redman822
New Poster
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2 Messages
6 years ago
What is the name of the case, I would like to do some research on it
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setesh
Frequent Visitor
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10 Messages
6 years ago
Just a couple of days ago according to the comcast rep I just talked to that there was a corporite disision to stop people from setting recrodings from their computers, you have to use a tv to set a recording. What about all of us who use a desktop computer as a tv. Way to go again comcast in sticking to the subscribers of your service. I shutter to think what you'll do when net neutrality dies.
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shelby1254
Contributor
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17 Messages
6 years ago
Almost daily, I see something come across my desktop referencing an upcoming broadcast that I would like to see. So I get up from my computer, go downstairs, turn on my TV, and finally set my recording. This used to be so much easier. What a total PITA ! Come on Comcast, use some of that massive tax windfall you just received and pay off the patent troll (Tivo), or just buy the whole darn company. This would be so much better for all of us if we could just get the record feature back across all our various platforms. If you hurry, there's still time to avoid the last minute Christmas rush !
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BMatt23
New Poster
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1 Message
6 years ago
This is incredibly frustrating. The ability to set a recording away from home was by far the best feature of the app.
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nipper111
Frequent Visitor
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12 Messages
6 years ago
I used to be able to go to the tv listing on the computer and record programs and watch them on my TV, does anyone know why I can't do this any more?
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TiburonGreg
New Poster
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2 Messages
6 years ago
Thanks for the answer. That's a loss for those of us who travel a lot and depended on that feature to record upcoming shows. If you can post more details about where to write to support the appeal, please do so.
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egohr1
New Poster
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1 Message
6 years ago
This in a huge disapointment, we just go the service and are locked in for a year now. this is a critical feature, the interface on the x1 box is way to cumersome to use for search and record.
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walsheee
New Poster
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2 Messages
6 years ago
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CCAmir
Gold Problem Solver
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7.2K Messages
6 years ago
Calsyms wrote: Why can't we record anything on the xfinity stream app! We used to be able to do this! Can someone contact the people who can fix this as I have tried but can't seem to connect to Help !
Your issue is addressed within this thread.
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