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Blurry Channels on Roku App

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Regular Visitor

Blurry Channels on Roku App

I have been noticing channels have become more blurry on the Xfinity app on Roku lately. All other apps like Netflix are streaming just fine, so it’s not a bandwidth issue. This started about 2 weeks ago. Prior to that, it was great. Anyone else getting this?
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New Poster

Re: Blurry Channels on Roku App

Having exactly the same issue. I tried to change the preferences to “hd preferred” but still no luck
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Regular Visitor

Re: Blurry Channels on Roku App

I am having the same issue. Works on everything but blurry on my Roku Ultra
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New Poster

Re: Blurry Channels on Roku App

I have the same issue. It’s fine on all other devices, but on Roku it’s hit or miss, and it’s usually blurry.
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New Poster

Re: Blurry Channels on Roku App

Same thing. I did notice an app upgrade a week ago but it's still pixelating, especially sports or anything moving fast.
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New Poster

Re: Blurry Channels on Roku App

This has been going on for me for at least a month and it is extremely frustrating as I am used to viewing high-resolution monitors for well over 40 years in the medical field. When it goes fuzzy I get extra frustrated. 😠
They are still in the process of trying to help me out and I have had a ticket number for weeks. Only whilst using their app. All other apps on my Roku, on all of my Other Roku‘s, work perfectly. One representative informed me that it is a “known issue“. 🤔🙄
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New Poster

Re: Blurry Channels on Roku App

I couldn't get anyone to understand what I was talking about. Keep me posted. I started noticing it a while ago after the first big upgrade they did with the app. The app was buggy especially the menus and lag time. All my other apps work too. I'm going to try the other roku I have see if it's both.
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Regular Visitor

Re: Blurry Channels on Roku App

Are you still having an issue? Mine is still awful especially when watching sports.
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Expert

Re: Blurry Channels on Roku App


@Cwfrederick2 wrote:
Are you still having an issue? Mine is still awful especially when watching sports.

what is the output setting on your Roku? (1080p?) what is the network call letters that is blurry? some local networks are 1080i which have to be converted from interlaced to progressive. 



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New Poster

Re: Blurry Channels on Roku App

Every channel. This wasn't happening before a couple months ago. Amazon hulu disney all crystal clear. This is an Xfinity app issue. I'm just going to go a different direction unless xfinity gets the app updated. It's been buggy since I've had it but not the picture quality. Now that the quality isn't there might as well try a different offering.
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Expert

Re: Blurry Channels on Roku App

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Blurry Channels on Roku App

Hello All, thanks for reaching out to us on our Forums page. We appreciate you all being customers with us and I am sorry about the connection issues you all have been experiencing with the Stream app on your Roku. I would be more than happy to further look into this. 

 

Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Blurry Channels on Roku App

I am having the same problem Comcastamira.  Please help!! 🙂 It's been AWFUL the past few weeks on Roku.  I can't find where to send you a message.

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Expert

Re: Blurry Channels on Roku App


@davidbaileye wrote:

I am having the same problem Comcastamira.  Please help!! 🙂 It's been AWFUL the past few weeks on Roku.  I can't find where to send you a message.


while you are logged in here to the forums click on her username on her own post. top right will be an envelope to send a private message.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Blurry Channels on Roku App

I'm having the same problem. The roku streaming is now so bad that I'm looking into cancelling my TV service altogether.  Every other streaming app on my roku comes thorugh in HD or 4K.  So frustrating.

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New Poster

Re: Blurry Channels on Roku App

Same with me @ComcastAmira.

I have had 2 technicians come out and they have come to the conclusion that the problem is the app. I have a Roku Ultra hardwired to my Xfinity modem ant the issue with a blurry screen ONLY occurs with the Stream App. Specificaly with local TV stations. News, sports, etc. Even the "live evictions" on Big Brother. CBS. Resolution starts out great, then about 10 seconds later, drops to a lower resolution.

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New Poster

Re: Blurry Channels on Roku App

I hear ya! I'm in the A/V business in Denver, CO and this is very frustrating. Has worked well for 6+ months andn now the past six weeks it's been awful. Xfinity tells me it has to do with the signal to my modem. Very doubtful as Internet speed is very fast and reliable and other apps work well. It is my personal belief that Xfinity just doesn't want this used so you use their poor quality hardware. Curious if you made any headway to a resolve. I have tried everything!

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New Poster

Re: Blurry Channels on Roku App

Would love to send you a message about the Roku Xfinity Beta not providing clear HD signals while connected via ethernet to the router/modem, but I'm not seeing "Send a message" on the page I get when I click "ComcastAmira".

 

Any suggestions?  I think I've logged into the forums.  What else could be wrong?

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New Poster

Re: Blurry Channels on Roku App

Same problem as described. I have now been going the channel apps directly like ESPN. Works fine...has nothing to do with bandwidth or roku obviously!
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Regular Visitor

Re: Blurry Channels on Roku App

I have the same issue. Picture quality isnt very good on anything with motion. Have 3 roku ultras with same issues, Asus GT-AX11000 router/AC68U in Aimesh and Xfinity Gigabit internet with their moden.
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New Poster

Re: Blurry Channels on Roku App

Same problem, noticed it like a month ago now. Been on the phone a bunch of times to fix it with no resolution. Saw on a different forum that the app works on PC and tablets just fine and thay they are purposely throttling the app on the Roku to make you rent their boxes. Makes sense me considering everytime I call l the first thing they ask I is why I dont want to rent the boxes. Even if that isnt true I still pay a little too much not to be able to watch tv. Lucky for me Verizon Fios is available in my area and for way cheaper.
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New Poster

Re: Blurry Channels on Roku App

I have had the blurry channels on my roku ultra for a couple weeks. It only seemed to effect the xfinity app. I had previuosly tried rebooting the cable modem, the roku ultra, with ethernet cable, with wireless, etc.

I noticed that system update on the roku ultra said it was checked today (10-25-2020) but the last update was listed as August 8th. When I went into system update manually it updated by multiple versions. Now the xfinity  app works nice and clear again. The roku ultra is now on version 9.4.0 Build 4176.

So it appears the roku ultra was not updating automatically for a couple of months. Hope this helps some.

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New Poster

Re: Blurry Channels on Roku App

I am also getting the horrible picture tried emeailing “comcastamina” and don’t see the message link
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New Poster

Re: Blurry Channels on Roku App

Same problem here. Thought maybe it was the wireless so I connected via ethernet cable and no difference. Will try a manual update tonight.

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Official Employee

Re: Blurry Channels on Roku App

Hello @Wtaboas, I'm happy you were able to send me a private message. I have responded to it and look forward to hearing back from you. Thank you!

 

If anyone else is still experiencing this, please feel free to send me a Private Message as well. We would love to help! 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


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Official Employee

Re: Blurry Channels on Roku App

Hi @hamsey

Thank you for using the Xfinity Forum to share your experience. I've had a moment to reply to your private message and would like to start some troubleshooting. Please reply when you have a moment, and we can start there. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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