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12 Messages
App not recognizing user name password
My husband is at work and trying to use the app but it's not recognizing our account information. The app is updated and he's on a Samsung Galaxy s8. Any advice I can give him?
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rmduhon73
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12 Messages
5 years ago
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Rustyben
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24.6K Messages
5 years ago
each username has its own password. did you creat a new username and try it to see if that fixes the problem of not being able to use the app?
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Rustyben
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24.6K Messages
5 years ago
what device are you using? did you try creating a new user on the account and using that username and password?
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Rustyben
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24.6K Messages
5 years ago
https://customer.xfinity.com/users/
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rmduhon73
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12 Messages
5 years ago
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rmduhon73
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12 Messages
5 years ago
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rmduhon73
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12 Messages
5 years ago
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Rustyben
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24.6K Messages
5 years ago
you can fix the one not working by calling 800-comcast and asking them fix the username to only point to your new account/address.
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