Amazon Prime Video Channel Problem

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@joshbren wrote:
I do not see an option to PM you

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did you sign into the forum before clicking on the employee's username?

Hi All Please send me a private message so I can look into the Prime app issues you're having and refer this to engineering as necessary. rsands9, I got your private message and will respond today (I do not work Sundays and Mondays--that is my weekend). Chat soon. 

Ken

Same problem with MLB.TV on X1 box.  Newer box, rebooted, reset everything.  Can oly watch recorded games, not live games.  If I let it sit on the error message, audio will come through, but not video

And it is still the same with the PGA Tour Live stream through the Amazon Prime Video app on the X1 box. No video. Error message comes up. Sometimes audio only.

Paul

Yes, I've gotten reports that sometimes only audio will play. Our teams are working on a fix. Send me a private message so I can link your issue to the known one if you haven't already.

Thanks, 

Ken

I am getting the Internet Connection Error with the PGA Tour Live Channel as well.

NathanWood6177, please shoot me a PM!

I am having the same problem as others:  Prime Video works fine for movies and TV shows, but live feeds on MLB.TV give audio and no video, with the No Internet connection error message.  I just now tried to view a replay to see if it would play, and this time I got error code APPS-04036 saying that the app is not available. Will PM with my info.

Having the exact same issue with Prime for over a month now. App launches, can select programs, can hear sound sometimes when playing - no video. Getting the same Internet Connection error. Not swaping my DVR just yet (even though it's probably due), since it does not seem to help. Will PM Ken to get added to the list.

barrhart, got your PM, thanks. 

barrhart, glad to hear the MLB live stream via Amazon prime- X1 is working now! Please post again if you need anything else. Has anyone else been able to stream live MLB.TV? 

Live streaming of MLB TV is working tonight for me.  Has something been found and fixed?

jav6joev, the general overall issue with the Prime app internet connection error is still in progress so there might have been a bug fix that resolved the MLB.TV and other live sports streaming issues via Amazon Prime. Thanks for posting all!