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Xfinity keeps asking me log-in repeatedly

CustomerYo
Regular Visitor

Xfinity keeps asking me log-in repeatedly

I suffer three issues which I am not sure if they are releated each other.

1. Login loop 

I have same problem what ppl in this thread suffered.

 https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Login-Loop-When-Is-Comcast-Going-To-Fix...

 

As last comment from 

 

 

 

CustomerYo
Regular Visitor

Re: Xfinity keeps asking me log-in repeatedly

Hi, any update from xfinity agents?

 

I am looking for changing plan to upgrade internet grade but this is blocking me.

CustomerYo
Regular Visitor

Re: Xfinity keeps asking me log-in repeatedly

I still have the issue. I am the only user in my account and my home. But still see the error saying I am a secondary user.

BTW can you reply as a official employ account? Your current id does not seem to be an official comcast employ account.

Thanks
ComcastEmilyS
Official Employee

Re: Xfinity keeps asking me log-in repeatedly

I appreciate you keeping me posted, CustomerYo! I apologize for the issue with my account not showing up correctly and I'm sorry to hear you're not able to get around that error on your online profile. Please try sending a Private Message again so I can help with the online profile.


I am an Official Comcast Employee.
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