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Xfinity Login Page Won't Load

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Regular Visitor

Xfinity Login Page Won't Load

I am unable to open the Xfinity login page when I am connected to the Internet using Xfinity cable internet access.  This is true across all devices and browsers.  The only way I can load the page and then login is if I connect to the Internet using my phone as a hot spot.  When I do that, it works fine.  Of course the bot has no idea what I'm talking about so I am unable to explain this on chat or on the phone.  Crazy situation.

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Official Employee

Re: Xfinity Login Page Won't Load

Have you tried the steps outlined here?

 

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HER...

 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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Regular Visitor

Re: Xfinity Login Page Won't Load

Rebooting the modem seemed to do the trick.  Seems like an odd situation.  Thanks for your help.