New Poster
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4 Messages
We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help.
Why is it that every time I try to Shop Offers (using the XFinity Assistant), or Change My Plan from the account managment page, I get redirected to an error page that states "We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help."? It has been like that for a while, and doesn't matter what browser I use. Getting bounced around the self-service pages is not very good customer service.
user_a9e51e
Visitor
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1 Message
4 years ago
I love how there is no answers to this being this is the exact problem im having.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
4 years ago
That message comes up because the link is no longer valid. The programing of this forum was moved to a new company.
The message means you need to need to get help from someone in Customer Service forum, or call: 1-800-XFINITY.
I will move your post to there.
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