Community Forum

We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help.

JohnS3
New Poster

We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help.

Why is it that every time I try to Shop Offers (using the XFinity Assistant), or Change My Plan from the account managment page, I get redirected to an error page that states "We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help."? It has been like that for a while, and doesn't matter what browser I use. Getting bounced around the self-service pages is not very good customer service.