Community Forum

Unlinking accounts

bilyara
Regular Visitor

Unlinking accounts

Like a number of others, I accidently linked my account with a friends. I have tried and tried to unlink them, but to no avail. I have access to both accounts, but every time I get close, I get this dreaded "Looks like somthing went wrong." Duh. PLEASE.  Some people are apparently getting help, but via private conversations. There doesn't seem to be any solutions publicly available. Would appreciate any help. Like others, it's causing problems. Thank you.

 

bilyara
Regular Visitor

Re: Unlinking accounts

Hi, Jon. Thanks very much for the quick reply. However, when I try to unlink the account, I get the following error message, with the only option is to "reload":

Sorry

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later

 

Regards,

ComcastJonathan
Official Employee

Re: Unlinking accounts

@bilyara 

 

Thanks for the heads up. Could you please message me and I'll attempt to assist you.

 


@bilyara wrote:

Hi, Jon. Thanks very much for the quick reply. However, when I try to unlink the account, I get the following error message, with the only option is to "reload":

Sorry

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later

 

Regards,


 


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
Again
Expert

Re: Unlinking accounts


@ComcastJonathan wrote:

@bilyara 

 

Thanks for the heads up. Could you please message me and I'll attempt to assist you.

 



 


@bilyara To send a Private Message to @ComcastJonathan click on his name in his post and then on Send message.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
ComcastJonathan
Official Employee

Re: Unlinking accounts

Hi @bilyara

 

We have now enabled the ability for you to unlink accounts you do not want linked directly from the My Account website experience. 

 

Go here for the new experience:

https://customer.xfinity.com/#/settings/account#linked-accounts

 

If you need a guide on how to do so, here's the Help and Support article:

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

 

Hope this helps, feel free to reply if you need further assistance.


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
BenAddison
New Poster

Account Access

Hello, I am unable to find a way to message you directly and my phonecalls and online chats with customer service have not been able to help me solve my issue. I am able to sign in to my account, but I cannot access account information, change my password, nor anything else. Please help!

Again
Expert

Re: Account Access

@BenAddison 

 

The sending of a private message without being specifically asked is against the Forum Guidelines and the Acceptable Use Policy.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
ComcastJonathan
Official Employee

Re: Account Access

@BenAddison your issue does not appear to be the one on this thread. Please always post your own unique content AFTER reading the following documentation, that based on your issue, should be solved in the information provided below.

 

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HER...

 


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"