Regular Visitor
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3 Messages
Unlinking accounts
Like a number of others, I accidently linked my account with a friends. I have tried and tried to unlink them, but to no avail. I have access to both accounts, but every time I get close, I get this dreaded "Looks like somthing went wrong." Duh. PLEASE. Some people are apparently getting help, but via private conversations. There doesn't seem to be any solutions publicly available. Would appreciate any help. Like others, it's causing problems. Thank you.
Accepted Solution
XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hi @bilyara,
We have now enabled the ability for you to unlink accounts you do not want linked directly from the My Account website experience.
Go here for the new experience:
https://customer.xfinity.com/#/settings/account#linked-accounts
If you need a guide on how to do so, here's the Help and Support article:
https://www.xfinity.com/support/articles/switching-between-multiple-accounts
Hope this helps, feel free to reply if you need further assistance.
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
@bilyara
Thanks for the heads up. Could you please message me and I'll attempt to assist you.
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bilyara
Regular Visitor
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3 Messages
5 years ago
Hi, Jon. Thanks very much for the quick reply. However, when I try to unlink the account, I get the following error message, with the only option is to "reload":
Sorry
A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later
Regards,
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Again
Expert
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32K Messages
5 years ago
@bilyara To send a Private Message to @ComcastJonathan click on his name in his post and then on Send message.
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BenAddison
New Poster
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1 Message
5 years ago
Hello, I am unable to find a way to message you directly and my phonecalls and online chats with customer service have not been able to help me solve my issue. I am able to sign in to my account, but I cannot access account information, change my password, nor anything else. Please help!
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Expert
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32K Messages
5 years ago
@BenAddison
The sending of a private message without being specifically asked is against the Forum Guidelines and the Acceptable Use Policy.
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
@BenAddison your issue does not appear to be the one on this thread. Please always post your own unique content AFTER reading the following documentation, that based on your issue, should be solved in the information provided below.
https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HERE-BEFORE-POSTING/td-p/3366881
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