New Poster
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1 Message
Unlink an account that I was a user on
I've called and chatted Xfinity support several times about this, hoping I get a different answer or solution here.
- I was a user on a famiy member's Xfinity account
- I bought the house, opened a new Xfinity account for my TV, internet, and phone
- The family member's account that I was a user on is now cancelled, but it is somehow attached to my new account
- Now, when I try to access different services, like Xfinity Mobile, I'm told that I'm not the primary account holder - which I am
- I want, and should have, absolutely nothing to do with my family's previous account, and nobody seems to be able to help me remove it.
Does anyone have a solution? It's really frustrating!
jav6joev
Gold Problem Solver
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2.2K Messages
5 years ago
Sounds like both accounts are associated with the same address, correct? Is there a balance still owed on the old account? Have you/can you contact the primary account holder of the old account? Is your login profile a new one and not the old one used on the old account?
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
You'll need to log into the original account and remove yourself from it. There will be a full solution at the very latest by the end of Q1 to unlink yourself.
In the meantime, use the following link to set the default globally to the current account:
http://xfinity.com/switchaccount
Thanks for your patience on the matter!
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