New Poster
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1 Message
Unable to access account
I opened an Xfinity account about 2-3 weeks ago and the service at my property is working correctly. However, when I try to log into my account to view my account information, I get the message "We're getting your service set up".
I found someone else having this issue (link below), but the suggested fix did NOT work for me - it just told me that my email address was already in use. I also can't seem to Private Message any official employee on the forum, and the chat has not been working since I first signed up.
https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/UPDATE-FIXED-quot-We-re-getting-your-account-set-up-quot/td-p/3274393
PLEASE HELP - I want to pay my bills on time and monitor my data usage.
I found someone else having this issue (link below), but the suggested fix did NOT work for me - it just told me that my email address was already in use. I also can't seem to Private Message any official employee on the forum, and the chat has not been working since I first signed up.
https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/UPDATE-FIXED-quot-We-re-getting-your-account-set-up-quot/td-p/3274393
PLEASE HELP - I want to pay my bills on time and monitor my data usage.
Again
Expert
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31.9K Messages
5 years ago
@tlunde86
Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.
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XfinityJoeTru
Official Employee
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7K Messages
5 years ago
Hi tlunde86. Welcome to the Xfinity Forums and thanks for creating your first post. I can assist with troubleshooting your Xfinity My Account access online. To get started, please send me a private message and include your full name so I can access your account.
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film_nerd_
New Poster
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1 Message
5 years ago
Having the same issue here! Pinging on this post since the other thread has been dead for a while now. I'd love to be able to get billing set up and use the apps to monitor usage.
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mackautumn97
New Poster
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1 Message
5 years ago
I have been having this same issue for the past week! Please help!
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86753091
Regular Visitor
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2 Messages
5 years ago
I'm getting the same message when i try and log into my account! I have not been able to activate my service and need to work from home!! Comcast please help!
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