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Service change not shown in "My Account" - still shows old plan

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Regular Visitor

Service change not shown in "My Account" - still shows old plan

Hi there,

 

I recently made a service change on Saturday, July 18, 2020 from TV + Internet services to Internet only. I received the service change email confirmation and that looks good. However, when I check the status in “My Account”, it still shows I’m still on TV + Internet.

 

I’ve followed up with customer service since then to confirm and all have confirmed that the service change was made. And for what it’s worth, the most recent log under “Recent Activity” section is from August 2019 (and it’s July 2020 as of writing this), so clearly something must've stopped syncing issue with my online account.

 

Can a Comcast tech help me troubleshoot?  I'd like to get the peace of mind that my account is all set.

 

Thanks in advance!

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Official Employee

Re: Service change not shown in "My Account" - still shows old plan

Hi there, I believe that's a defect within the My Account side of the house, I'll ask them when the bug will be fixed. I did just confirm that you indeed only have Internet services on my end, and re-mailed you the approval confirmation email.

 

Thanks for your patience on the matter!

 

 


@AlanPurring wrote:

Hi there,

 

I recently made a service change on Saturday, July 18, 2020 from TV + Internet services to Internet only. I received the service change email confirmation and that looks good. However, when I check the status in “My Account”, it still shows I’m still on TV + Internet.

 

I’ve followed up with customer service since then to confirm and all have confirmed that the service change was made. And for what it’s worth, the most recent log under “Recent Activity” section is from August 2019 (and it’s July 2020 as of writing this), so clearly something must've stopped syncing issue with my online account.

 

Can a Comcast tech help me troubleshoot?  I'd like to get the peace of mind that my account is all set.

 

Thanks in advance!


 


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Regular Visitor

Re: Service change not shown in "My Account" - still shows old plan

Thanks @ComcastJonathan for looking into this and re-sending confirmation email -- greatly appreciated!  I'm glad to know all the Comcast agents are able to confirm the service change, so I feel good about that.

 

Can I follow up in regards to that My Account bug in a few days later if it's not fixed yet?  I'm curious if that bug is isolated to me only, or are other affected as well?

 

Thanks!

Highlighted
Regular Visitor

Re: Service change not shown in "My Account" - still shows old plan

Update: Looks like My Account finally shows the accurate results in Services.  The logs in the "Recent Activity" section is still outdated for me, so that's probably still a backlog bug for the developers.  But being able to see the service updated there is more important to me, so my issue is resolved on that front.  Thanks!