New Poster
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2 Messages
Secondary user but only user
Same problem as many others--I cannot manage my account because I get an error message that I am a secondary user. When I look up my ID, "Owner" is blank. Please help!
New Poster
•
2 Messages
Same problem as many others--I cannot manage my account because I get an error message that I am a secondary user. When I look up my ID, "Owner" is blank. Please help!
Accepted Solution
XfinityJonathan
Official Employee
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839 Messages
4 years ago
Hi @aimee2012,
We're seeing some folks who don't have their primary users, and others who do but aren't seeing the right access. I did some research and it seems like your account is semi-linked across two accounts, an inactive one and an active ones, but there was no identity on your new account on the back-end. I've tried relinking and setting the right default to your newer account. Let me know if you're seeing the right (current) account now.
Thanks!
Jonathan
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aimee2012
New Poster
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2 Messages
4 years ago
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XfinityJonathan
Official Employee
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839 Messages
4 years ago
You bet, enjoy your services!!
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Christianekins
New Poster
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1 Message
4 years ago
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XfinityJonathan
Official Employee
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839 Messages
4 years ago
Hi @Christianekins, I looked at your account, and your Xfinity ID is your mobile phone number, and not your email, the two are not linked. You're also in a soft disconnect due to non-payment, you can pay it without signing in here: https://customer.xfinity.com/lite
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