The subject line says it all, yet it seems my bill is 240. I confirmed the deal with him several times because I was skeptical, and he gave me his personal phone number, yet now of course does not answer it. I have tried to address this with the chat and phone line, neither helpful.. I have also had a lot of downtime as a result of switching to the new modem. Please fix this.
Hello Voxxx. Welcome to the Xfinity Forums.
This is a peer to peer support forum so there may be a delay before users receive a response from an online agent. Regardless, I am glad you reached out to us about this billing discrepancy. I wanted to check in quickly to see if you were able to get help with this or if you could still use a hand? I would be more than happy to take a closer look with you if you still need. 🙂
This is not the experience we want for you. Our goal is provide you with a great experience. I hope is that you have an enjoyable interaction with us. Our intention is to set clear expectations and I'm sorry to hear that we fell short. Part of our intent to set a clear expectation is our approval process, when accepting a new package or making changes to your account that impacts cost. We send those out via email or text message and they include an outline of the service package/changes, plus an estimated monthly cost. We do not quote an exact price per month, because taxes and fees can fluctuate. The estimated amount usually ends up being pretty close to the amount you actually end up getting billed for, it really shouldn't be very far off. Do you recall going through that approval/acceptance process? Either way, I would like to look further into the situation to see what I can do to help. If you can please send me a private message with your first and last name, I can take a look. We can go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
I look forward to working with you. Thanks!