Community Forum

Redirect/Loop to Homepage when trying to access E-Mail account

meganloc
Regular Visitor

Redirect/Loop to Homepage when trying to access E-Mail account

Hello,

When I try to access my e-mail account, I get redirected to the homepage of xfinity. I have cleared the cache on all of my web browsers (IE, Chrome, Firefox, Safari) and and get the same result for all of them. I cancelled my service about 4 months ago but have been using my e-mail ever since, so I'm not sure what the issue is. Any help would be greatly appreciated!

ComcastAmira
Official Employee

Re: Redirect/Loop to Homepage when trying to access E-Mail account

Hello @meganloc, thanks for reaching out to our Forums! I offer my deepest apologies for the delay in response and I would be more than happy to assist you with this email concern. Just to confirm, are you still unable to access your email account? 


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bossnchels
New Poster

Re: Redirect/Loop to Homepage when trying to access E-Mail account

I am a new customer and it has been 2 months, i am still unable to see my xfinity account.
adamralston
New Poster

Re: Redirect/Loop to Homepage when trying to access E-Mail account

This is happening to me. Has anyone found a way to fix this?
ComcastJonathan
Official Employee

Re: Redirect/Loop to Homepage when trying to access E-Mail account

Hi @adamralston please start by clearing your cache, instructions listed here Top Troubleshooting Scenarios - START HERE BEFORE POSTING 


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