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Redirect/Loop to Homepage when trying to access E-Mail account

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Regular Visitor

Redirect/Loop to Homepage when trying to access E-Mail account

Hello,

When I try to access my e-mail account, I get redirected to the homepage of xfinity. I have cleared the cache on all of my web browsers (IE, Chrome, Firefox, Safari) and and get the same result for all of them. I cancelled my service about 4 months ago but have been using my e-mail ever since, so I'm not sure what the issue is. Any help would be greatly appreciated!

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Official Employee

Re: Redirect/Loop to Homepage when trying to access E-Mail account

Hello @meganloc, thanks for reaching out to our Forums! I offer my deepest apologies for the delay in response and I would be more than happy to assist you with this email concern. Just to confirm, are you still unable to access your email account? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Redirect/Loop to Homepage when trying to access E-Mail account

I am a new customer and it has been 2 months, i am still unable to see my xfinity account.
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Regular Visitor

Re: Redirect/Loop to Homepage when trying to access E-Mail account

TomDitz@comcast.net       I DOWN LOADED  A NEW HOME PAGE THAT I CANT GETT RID OF.

HOW CAN I GET  MY HOME PAGE TO ONLY BE COMCAST. HELP.THANK YOU

THOMAS A DITZHAZY .CELL NUMBER 734-564-4664