New Poster
•
2 Messages
Private messages
I cant send employees messages for assistance. The message icon is not coming up for me. Help!
New Poster
•
2 Messages
I cant send employees messages for assistance. The message icon is not coming up for me. Help!
Accepted Solution
CCAndrew
Gold Problem Solver
•
25.9K Messages
4 years ago
0
jav6joev
Gold Problem Solver
•
2.2K Messages
4 years ago
There's a Profile setting you might have to turn on to enable Private Messaging. Also, you have to post first (which you just did) before you can send a PM. And, you have to wait for an agent to request a PM or you might not get a response.
0
XfinityJamesC
Official Employee
•
2.2K Messages
4 years ago
Greetings, @Alifalcon! I just responded to your other post, but just in case you see this one first, if you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.
To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.
0
0
user_e9582f
Visitor
•
1 Message
4 years ago
Hello I am trying to reach the retention department to change my plan as it too costly for me right now. With whom can i speak? Comcast Xfinity customer for 25+ years.
2
0