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My account CONTACT information=WRONG - STILL WRONG.

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New Poster

My account CONTACT information=WRONG - STILL WRONG.

How can I change my cell number and verify it? WHEN YOUR WEBSITE WON'T LET ME AND  COMCAST CUSTOMER SERVICE BY PHONE CAN'T.

Back in June (4 months ago)  after logging in to mMy Account Info to change my cell phone number, I noticed there was another account "linked" to mine, clearly not right. The COMCAST system wouldn't allow me to delete it. Customer service over the phone was useless. iT STAYED THAT WAY EVER SINCE, BUT THIS MORNING IT'S MYSTERIOUSLY WENT AWAY.

 

Then (amd now) as I was trying to change my cell phone thru the COMCAST system, I kept getting kicked out, the message was "OOPS! SOMETHING WENT WRONG" The same thing has been hapening and is still hapening this morning 10/16/2020. 

I posted the following to the tail-end of a different question: 

After decades of using Comcast, icommunication with them is 110%  frustrating, irritating and disgusting. I thouroughly DRED having any reason whatsoever to have to address an issue with Comcast.

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Official Employee

Re: My account CONTACT information=WRONG - STILL WRONG.

Hi @pullstart, totally get the frustration and the need to vent here, you deserve better and we would like to get you the help you need.

 

I'm offering that you go to the private message functionality so I can pull up your account and get this sorted out with you, because we can't post your private information on this public forum.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: My account CONTACT information=WRONG - STILL WRONG.

Hi all, we were able to fix the issues. It required a purge and rebuild of the identity, and he's all set up now. This would have normally resulted in a ticket escalation. 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!