I am listed as a secondary user on my account and there isn’t any other users even on it. I can’t do anything I need to do because of this and I don’t know how to solve it.
Thanks for the information @ehamilton , it appears you're moving and there were some account setup issues. I'll reach out over email to connect.
Can someone also reach out to me? I have been dealing with this exact issue for years. I was told two different times that it was taken care of and it should not be an issue in the future. I tried looking at my plan to day and it still says I am not the owner of my account. I am the only name. I have always been the only name on this account.
We've solved Joe's issue. His original [joe's original]@comcast.net email was on his folk's account and he was a Viewer under their account, however he has set up new services that are tied to another [joe's new]@comcast.net and his mobile phone. Because Joe uses his original comcast.net email and wants to use that username to sign in and to read his emails, we did the following:
For forum readers, if you have moved out of your prior residence with a secondary there, you can do this yourself:
@JCris2 feel free to private message me and I'll take a look for you!
Hey all, please check www.xfinity.com/id to ensure you have the right identity and level. Typically you'll have a primary, and there's a chance your contact point is tied with a secondary on that same accout. Once you know the primary, you can sign in, go to https://customer.xfinity.com/users and remove the contact point from the secondary and put it back on your primary.
If anyone is having issues with this, please try the following:
I've called up Xfinity tech support multiple times over the past FEW WEEKS with this same issue and been told someone would be able to help me, but NOBODY has. Like the original poster, I am the only user on my account. It says I have primary privileges but when I click on the billing tab, for example, it says I am a secondary user and do not have that ability. I'm wondering whether my user was made inactive because I did not set up my Comcast email account right away. Is there any way to reactivate it? My ultimate goal is to transfer the account to a roommate's name and credit card information, but I can't do that, as I cannot add a secondary user without primary user privileges.