Hi @ashucn, please read the stickied post on this subforum:
https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Identity-Troubleshooting-Steps-STAR...
Here's the section you need:
Invite someone to your account https://customer.xfinity.com/users/add-user
- You must be signed in as the primary
- This is very helpful if you want them to have their own sign-in credentials and to be recognized when they go to a retail Xfinity store. Make sure you assign them the right role.
I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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