This is extremely frustrating. I was logged out of HBO Max so when trying to log back in, whether its app or website, I choose Sign In With Provider, select Xfinity, then log in and it tells me I cannot access as a seconcdary user ID, and the primary user ID needs to fix it. Well I am the primary user and I have my xfinifty account open in another tab with the same and only username Ive ever used, and nowhere does it say anything about primary vs secondary
Hi there @wisnis,
We are happy to help you out, but please follow our acceptable use policy and do not cross-post
I looked up your account and there are two things to note.
Start with that and let me know if you're able to sign in as the primary.