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Difficulty with transfering admin rights on existing account

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New Poster

Difficulty with transfering admin rights on existing account

I am moving in with my parents for a while and am leaving my apartment, where I am the primary account holder for our Internet services. It would be easiest to simply transfer the admin rights to another person in my house, who is already a manager on the account. However, whenever I try to "transfer admin rights" through my Xfinity account, I get a "Unknown Provisioning Service Error" message. I'm not sure what else to do in this situation, as I am moving out officially in less than a week. It seems like cancelling Xfinity is an ordeal and might result in me paying a cancellation fee. Additionally, if I choose to go this route, how long will it take for Xfinity to cancel my services? Help please.

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Official Employee

Re: Difficulty with transfering admin rights on existing account

 

Hi there @sjhaque14.

 

To change who is financially on the hook for your Xfinity account, you'll need to fill out the account change request form located here (there's a link to the PDF) https://www.xfinity.com/support/articles/account-ownership-change and go to an Xfinity Retail store.

 

Here's the specific text: 
Transfer Account to New Account Holder (Do not use for death of a customer)
• Notarized Consent to Transfer Account Form filled out by current and new account holders.
• Note: Notary not required if both parties are in person at an Xfinity Store with government
issued picture identification (driver’s license, passport, etc).

 

You can transfer administrative rights on My Account Web either before or after that process, that transfers the non-financial, digital administration to whoever you choose as a secondary who either is already on your account or who you can invite.

 

I'm following up right now to determine why there's an issue with that functionality in My Account Web. You can click on my profile and message me directly if you'd like to provide more information and I can investigate (please do not provide personal contact information here in this thread, thanks!).


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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