I am moving in with my parents for a while and am leaving my apartment, where I am the primary account holder for our Internet services. It would be easiest to simply transfer the admin rights to another person in my house, who is already a manager on the account. However, whenever I try to "transfer admin rights" through my Xfinity account, I get a "Unknown Provisioning Service Error" message. I'm not sure what else to do in this situation, as I am moving out officially in less than a week. It seems like cancelling Xfinity is an ordeal and might result in me paying a cancellation fee. Additionally, if I choose to go this route, how long will it take for Xfinity to cancel my services? Help please.
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Hi @ComcastJonathan, is it possible to change ownership of an Xfinity account without there being a death in the family, etc? I am moving and will become a part of my new apartment's internet services, so I am not interested in Comcast's options to move my exisitng services. Rather, I want to transfer the admin rights of my existing account to another member of the house so they don't have to create a new account. Each time I try to transfer admin rights to the manager on my account, I get "Unknown Provisioning Service Error". Please help me with this issue, as I move out in less than a week and I haven't been able to get much help through Xfinity customer service.
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