How am I supposed to contact an agent when the chat is broken?
The Xfinity Assistant tells me "You're next in line. When you're ready, click the Start chat button to connect with a live agent." But when I press "start chat" it just shows a blank screen.
It used to work.
Samr thing, I press "Start Chat" in the "Xfinity Assistant" window. Chatbot replies "Got it. I'll put you in touch with a live agent now.". But nothing happens. waiting for hours for an agent
Can we first isolate the issue and ensure it's not caused by your browser cache?