Cannot change plan/view offers online

[rmm17]

My two year contract recently expired, but when I attempt to use the "Manage Plan" option to look at different services I am always redirected to a "Please contact us and one of our friendly and knowledgeable representatives can help."  If use the virtual assistant, I will be shown one package offer, but cannot view any others.

Because I have some hearing difficulties, I would vastly prefer to shop online rather than over the phone, or in person with someone wearing a mask.  I believe the root problem may be because I have one of the discontinued/older plans that included Netflix as part of service, similar to the trouble some Flex users have. What can be done to resolve?  

[ComcastMorgan]

Hi, rmm17. Thank you for posting here for support! You came to the right place for help. 🙂

The 'manage plan' option typically only works if you have internet-only service, so I would be happy to step in an help you out with reviewing what offers are available to you. To get started, please send me private message with your first and last name. 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  We look forward to hearing from you!

[Clyde57]

Hi Morgan, I am in the same boat.  Through nearly a dozen support chats online or by phone (mostly incorrect re-routes or hang ups) , only one person stated similar to me and I was hesitant to believe that could be true!  Would you be able to help me similarly?  My contract is up and I would like to re-up at the lower contract rate.  Thanks!

[ComcastChe]

Hi @Clyde57! Thanks for using our Forums to get help with renewing your rate. I'd be happy to help discuss the options that are available to you! I've just read your private message and will be replying shortly so we can get started. Chat with you soon! 

[ddarnell1]

I have the exact same problem. Can someone help me with my account too? Thank you! @ComcastMorgan @ComcastChe 

[jresowski]

@ComcastMorgan 

I am also unable to access options for increasing my internet speed through the website, due to the Flex device. Is that something you could fix for me?

[ComcastMorgan]

 Good afternoon, ddarnell1 and  jresowski. Thank you both for your patience! Yes, please go ahead with sending me a PM including your first and last name. We will respond from there to help you out. Thanks!

[HighStreetRuss]

Hi @ComcastMorgan  - I am having this same problem, I am past the end of my 2 year contract and looking to make adjustments to my services, would you be able to help me do this online as well? 

I can't even see what my options are and dont have the time/desire to be told what they are over the phone, without being able to review/compare options directly that is not helpful.

[JeffreyHash]

I'm also having the same problem. Can you help me change my plan?

[Grinka]

Similar situation here. I need help with my package and have difficulty speaking right now.