I have been unable to access My Account for 3 Months. I get this message or other messages that tell me to try back later. Over the months I called and spoke to Comcast Rep twice and got no help.
Can I get a Comcast Website Tech to help?
Please return to My Account Overview while we resolve the issue.
Solved! Go to Solution.
Hi there @ELH100, I'll PM you and we'll take a look at your account
ELH's issue was due to a back-end system where his identity was tied to a legacy billing system account and happened out of nowhere. The fix was we invited his other mobile number to create an Xfinity ID (a secondary - manager), and used the "Transfer Admin Rights" to promote it to his primary, and we changed his username.