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Hi there @ELH100, I'll PM you and we'll take a look at your account
I am an Official Comcast Employee on the Identity Product Team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi all,
ELH's issue was due to a back-end system where his identity was tied to a legacy billing system account and happened out of nowhere. The fix was we invited his other mobile number to create an Xfinity ID (a secondary - manager), and used the "Transfer Admin Rights" to promote it to his primary, and we changed his username.
Tips:
- If you ever have issues with signing in, you can go to xfinity.com/password and it will text you a code to reset your password.
- If for some reason you can’t sign in and pay, you can go to https://www.xfinity.com/bill-pay?pc=1
I am an Official Comcast Employee on the Identity Product Team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
