I have been unable to access My Account for 3 Months. I get this message or other messages that tell me to try back later. Over the months I called and spoke to Comcast Rep twice and got no help.
Can I get a Comcast Website Tech to help?
Please return to My Account Overview while we resolve the issue.
Solved! Go to Solution.
Hi there @ELH100, I'll PM you and we'll take a look at your account
ELH's issue was due to a back-end system where his identity was tied to a legacy billing system account and happened out of nowhere. The fix was we invited his other mobile number to create an Xfinity ID (a secondary - manager), and used the "Transfer Admin Rights" to promote it to his primary, and we changed his username.
the same is happening to me. i spoke to xfinity customer service agents 4 times already but none of they gave definitive answers. always got hand wavy answers saying it will be fixed in 2 hours, 24 hours, etc.
I'm having the same issue as the OP. The link you provided returns the same error message. Love to pay my bill for the month, anymore insight?
(P.S. -- Tried a phone call, and Twitter. They had no clue)
Same issue for me.
For at least the last two months I am able to log in (tried Microsoft Edge and Firefox), but trying to view account details or my bill results in:
Sorry, This Isn’t Working Right Now Please reload the page and try again.
Xfinity email does work.
I tried resetting my password, but still get the same message for account details/view bill.
If there is a back-end issue, I don't understand why Xfinity cannot automatically detect this and fix (or at least contact the account holders that have back-end issues).
Please fix this.
Replying to my own post.
On 12/15/2020 Xfinity sent me an email saying that I was being forced to paperless billing in Feb 2021 - no option to stay with billing by mail.
With a bill in the mail I did not really need online account/bill access, but now that I have no choice on paperless, online access is mandatory in order to look at my bill.
So: FIX THIS
The error message is a generic one, and the solve listed above was unique to the customer who was inquiring.
@onkardalal your issue was related to an account compromise flag (your credentials were compromised), please secure your account using the information here:
@SDLeary @recyclebin99 this is part of a larger issue we're looking at, it's being escalated to the devops team, thanks for your patience. This thread is being locked because it's not the same issue as what's occurring.
If you need to pay your bill without signing in, please go here:
Hi @recyclebin99 give it a try now. There's a backend database configuration mismatch that I've manually set to fix. It should've been set automatically so I'm checking with the team on what caused it. Thanks for your patience!