Account Activation/ No Confirmation Email for Service Order

[jmb1996]

Hello,

I recently ordered internet service for self-installation at the place I am moving to next month. However, when I finished my purchase I received no confirmation email with a receipt or anything with any information on my account or how long it will take to "set up" my account.

All my current Xfinity account says is:

"Thanks for your purchase, _ _ _ _ _!

We're getting your account set up. Check back soon to track and activate your services."

I'm also not able to change my service or view my bill or account settings without running into error messages. How long does the account setup process usually take and when will I be able to review my purchase and account settings? I just want to make sure that my order went through and is confirmed to arrive on or around when I scheduled it. 

Thank you in advance and best wishes.

[ComcastJonathan]

Hi there @jmb1996 , I just private messaged you. Cheers!

[Drdreidel]

I am having the same problem. Can I also get a dm please?

[ComcastJonathan]

DM'ed @Drdreidel 

[bheidel1]

I also have the same problem. Can you DM me as well?? Just signed up yesterday.

[ComcastJonathan]

Hi @bheidel1 

I just took a look and you seem to be up and running, your account is active, your My Account is accessable (just checked in my agent view of your account). Feel free to PM me if you're seeing otherwise. 

[sophcao]

I also have the same problem so I have no way of knowing my account number. The only thing I have received so far is my order confirmation. Can I also get help?

[GCOPP43]

I too ordered service online on 7/8. I have recieved no confirmation emails and have had no luck trying to contact customer service. I see they authorized my CC for $50. I also ordered expedited shipping for my self install kit. I have not recieved the self install kit or any indication that my service is active.

When I log in all I get is the "

Thanks for your purchase, Gary!

We're getting your account set up. Check back soon to track and activate your services."

Please help.

[ComcastJonathan]

@GCOPP43 PMed!

[echo514]

Can I get a PM about this too? I've had the same screen for months.

[Jonwhang]

Same problem here. Can I get some help?

[ComcastJonathan]

@echo514 @Jonwhang  I've sent you PMs. 

Note: please check your messages and get back to me.

[buckeyes2]

I also have the same problem @ComcastJonathan . Could I get help?

[kellyn1]

@ComcastJonathan Can i get help with this as well? Signed up for service today and credit card was charged but received no confirmation email.

[schamerson]

@ComcastJonathan Please help, happened to me as well.

[nicolesrobin]

@ComcastJonathan I’m having the same problem, can you please PM me as well?

[rfaber928]

Having same issue, except I made an account yesterday. Can I also get a PM?

[ComcastJonathan]

Everyone has been PMed, please check your inbox (mail icon next to your avatar) and in your settings, ensure you have your gmail yahoo etc email that you use the most set correctly to be notified.

[jspill248]

Same problem here, except I did not get a confirmation email nor is there any mention of this new plan in my account. Yet my credit card already got charged. Help! @ComcastJonathan

[cove31]

Same issue here. Can you help me out as well?

[ComcastJonathan]

hi @jspill248 and @cove31 , can you please PM me by clicking on my name and then "message".

When this happens please double check:

• Was your credit card actually charged, or was only a hold for a deposit placed on your card? (e.g. when you place a ride with Uber/Lyft, your credit card has a hold charge, but is not actually charged until after the ride is complete).
• Did you check your spam folder for any emails that may have indicated whether the order didn't go through?

[Horatiafang]

I have the same issue, can you DM me as well?

[irk1]

Hi I am also having this same issue. Could I get help?

[MSAMS]

I'm having the same issue with this as well. How is this resolved?

[ComcastJonathan]

Note: This is a purchasing issue and not an account sign in or management issue.
Please use the chat function or call in to get sales support around it. Please make an individual post for your issue here 
https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ
and we'll bring the digital Care team in to triage.