Community Forum

Account Activation/ No Confirmation Email for Service Order

jmb1996
New Poster

Account Activation/ No Confirmation Email for Service Order

Hello,

 

I recently ordered internet service for self-installation at the place I am moving to next month. However, when I finished my purchase I received no confirmation email with a receipt or anything with any information on my account or how long it will take to "set up" my account.

 

All my current Xfinity account says is:

"Thanks for your purchase, _ _ _ _ _!

We're getting your account set up. Check back soon to track and activate your services."

 

I'm also not able to change my service or view my bill or account settings without running into error messages. How long does the account setup process usually take and when will I be able to review my purchase and account settings? I just want to make sure that my order went through and is confirmed to arrive on or around when I scheduled it. 

 

Thank you in advance and best wishes.

 
 
 
ComcastJonathan
Official Employee

Re: Account Activation/ No Confirmation Email for Service Order

Hi there @jmb1996 , I just private messaged you. Cheers!


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
Drdreidel
Regular Visitor

Re: Account Activation/ No Confirmation Email for Service Order

I am having the same problem. Can I also get a dm please?
ComcastJonathan
Official Employee

Re: Account Activation/ No Confirmation Email for Service Order

DM'ed @Drdreidel 


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
bheidel1
Regular Visitor

Re: Account Activation/ No Confirmation Email for Service Order

I also have the same problem. Can you DM me as well?? Just signed up yesterday.
ComcastJonathan
Official Employee

Re: Account Activation/ No Confirmation Email for Service Order

Hi @bheidel1 

 

I just took a look and you seem to be up and running, your account is active, your My Account is accessable (just checked in my agent view of your account). Feel free to PM me if you're seeing otherwise. 


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
sophcao
New Poster

Re: Account Activation/ No Confirmation Email for Service Order

I also have the same problem so I have no way of knowing my account number. The only thing I have received so far is my order confirmation. Can I also get help?

GCOPP43
New Poster

Re: Account Activation/ No Confirmation Email for Service Order

I too ordered service online on 7/8. I have recieved no confirmation emails and have had no luck trying to contact customer service. I see they authorized my CC for $50. I also ordered expedited shipping for my self install kit. I have not recieved the self install kit or any indication that my service is active.

 

When I log in all I get is the "

Thanks for your purchase, Gary!

We're getting your account set up. Check back soon to track and activate your services."

 

Please help.

ComcastJonathan
Official Employee

Re: Account Activation/ No Confirmation Email for Service Order

@GCOPP43 PMed!


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
echo514
New Poster

Re: Account Activation/ No Confirmation Email for Service Order

Can I get a PM about this too? I've had the same screen for months.

Jonwhang
New Poster

Re: Account Activation/ No Confirmation Email for Service Order

Same problem here. Can I get some help?
ComcastJonathan
Official Employee

Re: Account Activation/ No Confirmation Email for Service Order

@echo514 @Jonwhang  I've sent you PMs. 

 

Note: please check your messages and get back to me.


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
buckeyes2
New Poster

Re: Account Activation/ No Confirmation Email for Service Order

I also have the same problem @ComcastJonathan . Could I get help?

kellyn1
Regular Visitor

Re: Account Activation/ No Confirmation Email for Service Order

@ComcastJonathan Can i get help with this as well? Signed up for service today and credit card was charged but received no confirmation email.

schamerson
New Poster

Re: Account Activation/ No Confirmation Email for Service Order

@ComcastJonathan Please help, happened to me as well.

nicolesrobin
New Poster

Re: Account Activation/ No Confirmation Email for Service Order

@ComcastJonathan I’m having the same problem, can you please PM me as well?
rfaber928
New Poster

Re: Account Activation/ No Confirmation Email for Service Order

Having same issue, except I made an account yesterday. Can I also get a PM?
ComcastJonathan
Official Employee

Re: Account Activation/ No Confirmation Email for Service Order

Everyone has been PMed, please check your inbox (mail icon next to your avatar) and in your settings, ensure you have your gmail yahoo etc email that you use the most set correctly to be notified.


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
jspill248
New Poster

Re: Account Activation/ No Confirmation Email for Service Order

Same problem here, except I did not get a confirmation email nor is there any mention of this new plan in my account. Yet my credit card already got charged. Help! @ComcastJonathan

cove31
New Poster

Re: Account Activation/ No Confirmation Email for Service Order

Same issue here. Can you help me out as well?

ComcastJonathan
Official Employee

Re: Account Activation/ No Confirmation Email for Service Order

hi @jspill248 and @cove31 , can you please PM me by clicking on my name and then "message".

 

When this happens please double check:

  • Was your credit card actually charged, or was only a hold for a deposit placed on your card? (e.g. when you place a ride with Uber/Lyft, your credit card has a hold charge, but is not actually charged until after the ride is complete).
  • Did you check your spam folder for any emails that may have indicated whether the order didn't go through?

I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
Horatiafang
New Poster

Re: Account Activation/ No Confirmation Email for Service Order

I have the same issue, can you DM me as well?
irk1
New Poster

Re: Account Activation/ No Confirmation Email for Service Order

Hi I am also having this same issue. Could I get help?

MSAMS
New Poster

Re: Account Activation/ No Confirmation Email for Service Order

I'm having the same issue with this as well. How is this resolved?

ComcastJonathan
Official Employee

Re: Account Activation/ No Confirmation Email for Service Order

Note: This is a purchasing issue and not an account sign in or management issue.
Please use the chat function or call in to get sales support around it. Please make an individual post for your issue here 
https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ
and we'll bring the digital Care team in to triage.

I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"