pixelation for On Demand shows

[TLD1]

We've had issues with On Demand shows pixelating and will work only when Comcast resets our  TV cable system. It is now happening everyday on both TVs.

[db22rtyyy2]

I have experienced the same thing starting about the same time.  I have gotten it on every show or movie to some extent.  I had not tried resetting my box, but will try that and report back.

This problem had been a problem in past years, but had all but disapeared until recently.  Can anyone else report either having or not having this problem to see if we can see how widespread On Demand pixelation is?

[Shirli11]

It's been about two weeks or so that pixelating/freezing issues have started on 3 of our TV's, but not all of them. I have a mini DVR box in my room that 3 TV's are hooked up to. Two of the TV's running thru that splitter are absolutely fine but one is experiencing severe pixelation issues. 3 other TV's are running thru a splitter to a DVR box in the basement and 2 of those TV's are experiencing pixelation issues, one is worse than the other. I restarted the boxes today so I'm not sure what the outcome will be. It does seem to happen when more of us are using their TV/devices. Could it be a traffic issue (too many devices in use?) or are some of the set top boxes not getting a strong signal and need replacing? Going to try unpluggin everything first - so haven't called Comcast just yet.

[db22rtyyy2]

I watched a couple of On Demand movies after my post on June 23rd.   One was before I rebooted my cable box and one was after.  Both movies had only a few minor instances of pixelation.  So it seems that the pixelation issue was mostly gone by the time of my first viewing.  Rebooting my box seemed to have had no effect in my case.  We will see what happens in the future though.

[db22rtyyy2]

It seems that I spoke too soon.  The On Demand pixelation is back to its prior level, namely throughout a movie I get pixelation every several minutes for a second or two.   No problems when watching "live".

Can anything be done?  Comcast?

[db22rtyyy2]

Still happening with varying frequencies:  sometimes only a few times, sometimes many times over the course of a two hour movie.

Anyone else getting this?

[jhill0206]

I am experiencing the same issue during "on demand" programs and while watching "live" programs on some programs. I noticed that no one from Xfinity has responded to your posts. I had to answer your post in order to ask the same question. I want an answer to the question, too.

[jhill0206]

I am experiencing the same issue during "on demand" programs and movies;  and while watching "live" programs on some channels. There is no rhyme or reason to when it happens. I noticed that no one from Xfinity has responded to your posts. I had to answer your post in order to ask the same question. I want an answer to this question, too.

[db22rtyyy2]

jhill0206,

    Thanks for your reply.  It puzzles me that there are so few of us that have discussed this problem.  Since you get pixelation in on-demand and live situations, I would not be surprised if your signal strength is low at your location.  Comcast can come out and check that for you.   I had that problem some years ago and they replaced the underground cable to fix it.

    However, my problem now is just with on-demand so I suspect a different problem.  I recently bought a 4K TV.  My current cable box does not handle 4K video.  So I plan on trading in my current box for a 4K capable box.  I am hoping that change will help the pixelation problem.  Also, my box is slow to react to channel changes and even when pressing the Guide button.  I hope the new box will help with that too.

    In other news, I will have to drive further to get my new box though, as my local Comcast office just closed!

[jhill0206]

db22rtyyy2,

Thanks for your response. This posting has been closed by Comcast as if these issues have been resolved. Fortunately, the cable to my house is not underground. It recently was replaced by Comcast and all of the internal connections were checked by a Comcast technician after Comcast detected an open connection. We do not own 4K TVs because we refuse to upgrade and HD is a high definition for our viewing pleasure. If only the pixilation and/or now voice delay stopped occurring while watching on demand and some live shows. Also, we experience the delays during channel changes or Guide selections that you spoke of.

It would be nice if Comcast would just let us know when their equipment has become obsolete. They don’t hesitate when it’s our equipment, i.e. modems or router. Good luck with your trip to the local Comcast office.