i HAVE 2 new cable boxes but I am not sure if TUBI and Pluto are part of my comcast Xfinity triple play subscription or is it part of Amazon Prime. I am not sure if I have X1-I own my own modem Whenever I call XF I get a recorded voice and they hang up on me. What great customer service!
I'm truly sorry to hear that you haven't been able to reach an agent. I would love the opportunity to take a look at your account and clear up any confusion on the type of equipment you have. Please click on my handle "ComcastBillie" and send us a private message with name, address, account number or phone number.