Community Forum

Xfinity on demand

New Poster

Xfinity on demand

I recently start having this error code vm-16 when I try to access on demand since Monday. Long story short, comcast was contacted, they trouble shoot and sent signal blahs blah blah, end result was to get new box because old box not working and problem in my area Tamarac Fl. New box arrived 9/4 Wednesday, still not working. Tech came out 9/5 thursday and said it was fix? Watch on demand thursday night all night. Now this evening 9/6 friday night On demand is not working...what is going on and yall have nerve to call me today for survey of technician who came out and said I will be charge $70 visit and suggest to add HD for 9.95 monthly which I did. All the tech said is that my tv not compatible and I need high definition. <edited for violating forum guidelines>.

Official Employee Digital Care

Re: Xfinity on demand

Hello, Gjoseph307. Welcome to the Xfinity Forums!

I'm glad you reached out to us with your concerns about the error message you are getting while trying to watch on-demand content. 

This error indicated an issue with the metadata and problems with the backend server which have since been resolved and you should no longer be receiving this error.

Are you still getting this message with on-demand?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!