Not only that but since we made a change to the bill last month we're now being charged for a "DVR" box we don't have in our possession. On top of that, even though we have the Performance Pro internet, which is supposed to be "up to 200 Mbps", we're getting 60-70 Mbps and were getting 180-190 before the change. So whatever is blocking the On Demand is also blocking some bandwidth from coming through on that portion of our service as well, meaning we're getting about 1/3 of our service for the money now.
So...how about it? Any official rep want to entertain this thread? Or do I have to make ANOTHER one in a day or so until I get somebodies attention?
So since I received ZERO help here I decided to try Xfinity's Facebook page. I sent a message and after repeated attempts at sending signals that ALMOST restored it at least once I got an UNhelpful rep whose trying to push us towards one of the X1 boxes...for only a $10 a month fee.
STOP trying to push us towards using a new box. It's obvious if the right signal is sent (or whatever was changed back from when the tech visited my neighbors house) that the service will be restored to our legacy box (which we're being charged $5 a month for now with no credit to offset that cost).
The customer(mabel09) in THIS thread had their issue solved WITHOUT requiring them to switch out a box:
So figure out what signal was sent and replicate it with our situation. Because as it is now the harder they push towards switching boxes and gouging us with more fees the less likely we are to keep this service.