On demand

[Ca19]

My on demand is not working I have tried to reset and unplugged it and the message that it displays we are sorry but we are experiencing and issue at the moment then it says contact us error (vm-16). I have tried to contact Comcast not able to contact

[DirtyDeal]

Yep, same thing here. Hours on the phone with Comcast support. On Demand error CL-17. It's a system error. Nobody seems to know how to fix.

Demand at least $20 credit per day On Demand is not working.

[DirtyDeal]

CL-17 means you need a new cable box. Comcast made changes to X1 system rendering some cable box models incompatible. They should send you one overnight and waive all charges.