On demand not accessible, error code cl-17

[geni4]

Cannot access on demand for many months. Have 2 new boxes now and still does not work even though tech said it would start soon. Error code  CL-17. Have unplugged new boxes, have done refresh online troubleshooting, nothing. Just sorry your having a problem.

[DoubleM4]

I am experiencing exactly the same problem. And, the online automatic help ( including remote restart) doesn't do anything