On Demand

On Demand DOES NOT WORK ANYMORE in my area.  Yes my neighborhood, not just me.  I have been calling for help and am promised it will be fixed and yet it is NOT.  It is a UDP error.  That is a protocol error!  That means there is a problem at YOUR end. I guess if Comcast/Xfinity ignores it long enough they will hope the customers will stop complaining.  This is a service that is in a bundle pay.  HOW ABOUT REFUNDING YOUR CUSTOMERS, SINCE THEY ARE NOT GETTING WHAT YOU ARE ADVERTISING THEY ARE GETTING.  This is false advertising!