I received an e-mail concerning an on demand movie. I was charged for the movie,however, I did not order the movie. Can you help me with this problem?
If an employee doesn't help you here in the Forums, contact one of their Billing reps and ask them to issue a credit. Call them at the phone number on your bill or 1-800-Comcast, use one of the https://www.xfinity.com/support/contact-us/ options, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at https://www.xfinity.com/support/service-center-locations/).In addition to getting the billing adjusted, consider setting up a Purchase Pin on each of your cable boxes/DVRs, and in the Stream app and web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off
