Regular Visitor
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2 Messages
On Demand Error Code CL-17
My On Demand hasn't worked for over a month. I've done the recommended troubleshooting repeatedly with no success. I finally went & got new boxes today. Finally, after chatting with a tech got the boxes activated and working.so again like with old boxes I can watch tv but no On Demand. Other suggestions? I think as I've said several times I need someone to look at outside line.
shorsh
New Poster
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1 Message
5 years ago
Did you get help with this? i'm having the same problem.
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Soni2
Regular Visitor
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2 Messages
5 years ago
They told me I had to get the new boxes so I broke down & did it. And no....the On Demand still does not work & gives me the same error now with them as well. So I called today & after the system identified me with my phone & house numbers, it said that there was On Demand outage maintenance occurring in my area on 2/10. So that leads me to believe it's more widespread than they admitted to me in prior calls. I will see on Wed evening if it's resolved & post results here.
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XfinityEmilyB
Official Employee
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2.3K Messages
5 years ago
Thank you for taking time out of your day to reach out to us about the On Demand error code you're getting @Jd72! My family and I love watching On Demand movies together so I'd be concerned if I was having this issue. Please send me a Private Message with your name and address so I can access your account and help.
To send a private message, click my name " ComcastEmilyS", then click "send a message".
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Jd72
New Poster
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1 Message
5 years ago
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