Community Forum

On Demand Does Not Work

Highlighted
New Poster

On Demand Does Not Work

Lately when I want to restart a program I get a subscription error like its not part of my subscripion and to go to xfinity.com and select shop/upgrade.  This cant be right since the programs I want to watch are on the channels in my subscription.  I have the largest package.  I am also on the AMC Premium and I cant watch AMC shows on demand.  Whats up with that?

Highlighted
New Poster

Re: On Demand Does Not Work

I have this same issue since last Friday.  After 3 phone calls and a trip to an xfinity store, I was told it would be fixed on Saturday.   It is not fixed and I have had no follow-up communication.

Highlighted
New Poster

Re: On Demand Does Not Work

Ditto, but my issues have been for almost 2 weeks.  Went to the Xfinity store yesterday to grab a new DVR box, but issue is still happening.  What's even worse...I can't record on any channels, except local, which means I missed out on a lot of football yesterday.  I can't even watch ESPN!  Go figure.  Not the happy camper with Xfinity.  They didn't even issue a 'notification' to customers of what has happened.  When I spoke with the service center technician, they didn't even know what was happening and it wasn'tuntil I went to the store was I informed.  Not good!!!  I talked with billing this morning and told them they better credit my account a month for not being able to watch the channels that i'm paying for!