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On Demand, Cartoon Network charging despite already being subscribed

sanderson_gill
Frequent Visitor

On Demand, Cartoon Network charging despite already being subscribed

It appears several customers are having this problem; channels that I already have a subscription to as part of my contract are showing as free until I attempt to view. At that point I am presented with the prompt to purchase a subscription, even though I already have one included in my Xfinity package.

 

This began for me last night while watching another 'free' series that after the 5th episode suddenly 'requires a subscription', and now today while trying to watch 'Adventure Time' or 'Amazing Adventures Of Gumball' (listed as free, On Demand), both series are either requesting $2.99 an episode through HBO or Hulu, or a subscription to Cartoon Network (which I already have).

 

I've had this happen before with limited free viewings of channels I don't subscribe to, but never before with one that I *am* subscribed to.

sanderson_gill
Frequent Visitor

Re: On Demand, Cartoon Network charging despite already being subscribed

Amazing World (too late to edit).

ComcastMichele
Official Employee

Re: On Demand, Cartoon Network charging despite already being subscribed

@sanderson_gill Thanks for taking the time to reach out to us regarding your programming concerns. I am sorry to hear that you are having trouble accessing this programming. I am also truly sorry for the delay in our response. I appreciate all of your time and patience. I would love to ensure that we get to the bottom of the programming issues. Can you please reach out through private message (find out how through this link https://comca.st/3pSSlVb) with your first and last name, name on the account if different and service address? 


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