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No On Demand - Error Code 901F / 901D -- Nationwide Issue??

Frequent Visitor

No On Demand - Error Code 901F / 901D -- Nationwide Issue??

I have not been able to access any On Demand programming for a couple days.  I get error code XRE-22 SRM-901F (and sometimes 901D) which i understand generally relates to billing/credit, but that is not the case with my account (as confirmed by Comcast). 

 

I spoke with Comcast last night, and the tech told me it was an issue with the billing system, and he opened an advance ticket for me.  When I received a call today, I was told this was a known problem affecting customers nationwide.  This rep told me she would put me on the priority account list for restoration (which sounds completely fake) as soon as the problem was fixed (there is no timeline for a fix, however).

 

I cannot find anything about any purported nationwide issue.  Can anyone shed some light?

New Poster

Re: No On Demand - Error Code 901F / 901D -- Nationwide Issue??

We are experiencing the same issue, although only on one of our boxes. We can’t access any On Demand features nor movies we own through purchasing on Xfinity. Nobody can get to the bottom of this for us.
Official Employee Digital Care

Re: No On Demand - Error Code 901F / 901D -- Nationwide Issue??

Hi all, thank you for reaching out and welcome to our community forums.  I would like to help review this error code further, and help get your video on demand service working. If you are still experiencing this error please send us  a private message with your full name to begin.

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee Digital Care

Re: No On Demand - Error Code 901F / 901D -- Nationwide Issue??

Hello, we haven't heard from you but please don't hesitate to reach back out if you need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!