Why when you tell us we can say "Free" into our remote & it brings up a category that says "Free Movies" & guess what?? THEY ARE NOT ALL FREE. If I say "Free Movies" into my remote, again, guess what?? THEY ARE NOT ALL FREE. If you go to On Demand & scroll to "Free Premium Movies without ads", again, GUESS WHAT?? THEY ARE NOT ALL FREE. What's the deal?? They are either FREE or they are not. Categorize accordingly. Also? Your when you call Customer Service, guess what?? THEY HAVE NO CLUE. One CS rep just said pick a movie, if it charges you we will reimburse. WHAT?? No. Free means free. Period. End of story. FIX IT.
Excuse me, the sloppy categorization of movies in On Demand is what's not helpful.
In general, the navigation in On Demand looks like it's designed by amateurs.
Is this something Comcast doesn't want to know?
One trick to stop from accidently picking a pay movie is set a purchase PIN using your X1 remote. In order to purchase anything, we you have enter the PIN. It will at least alert you you may be on a paid movie.
I know, the search leaves a lot to be desired - we've asked for Free Science Fiction and got Romance mixed in. Go figure. A lot depends on what the powers to be have tagged a movie as.