Hello, I have been unable to access ON Demand since January 2019. Three tv's all give this error message. Have unplugged, reset and told by phone tech that it could be resolved by your engineers. He said the problem was on your end. That was April!! Meanwhile, I am paying for this service and wish to access it. Please help!! Thank you.
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Hello @chuck38, thanks for reaching out to our Forums! I'm sorry to hear that you have not been able to access On-Demand since January of this year. I can imagine how inconvenient this must be and I would love to assist you with getting this corrected. Can you please send a private message including your first and last name as it appears on the account?
To send a Private Message, please click “Comcast_Support” and click “send a message.