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Cannot sign into HBOGO on cellphone

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New Poster

Cannot sign into HBOGO on cellphone

I'm trying to use the HBO go app and when I choose Xfinity as my provider it immediately gives me an error without even giving me a login screen. The stocked working the couple of months ago and I've only just know decided that I can't fix it myself. The actual error is:

Signed Out
We’re having trouble verifying your access to HBO GO with your TV provider. If you continue to have this issue, contact your TV provider for assistance

And, YES, I have already removed and reinstalled the HBOGO app.

Thanks!
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Contributor

Re: Cannot sign into HBOGO on cellphone

If you subscribe to HBO via Xfinity, you can watch all of the content directly from the Xfinity Stream app. It is hard to answer why a third party app doesnt work with your Xfinity credentials.