Community Forum

Cancel movie rental

New Poster

Cancel movie rental

I did not mean to rent a movie. How can I cancel it I have not watched it. I dont want to watch it and would like not to pau for a rental I will not use. Thank you
Gold Problem Solver

Re: Cancel movie rental

If an employee doesn't help you here in the Forums, contact one of their Billing reps and ask them to issue a credit. Call them at the phone number on your bill or 1-800-Comcast, use one of the options, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at

In addition to getting the billing adjusted, consider setting up a Purchase Pin on each of your cable boxes/DVRs, and in the Stream app and web portal to prevent this from happening in the future. See and/or