New Poster
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1 Message
Cancel movie rental
I did not mean to rent a movie. How can I cancel it I have not watched it. I dont want to watch it and would like not to pau for a rental I will not use. Thank you
New Poster
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1 Message
BruceW
Gold Problem Solver
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25.5K Messages
4 years ago
If an employee doesn't help you here in the Forums, contact one of their Billing reps and ask them to issue a credit. Call them at the phone number on your bill or 1-800-Comcast, use one of the https://www.xfinity.com/support/contact-us/ options, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at https://www.xfinity.com/support/service-center-locations/).
In addition to getting the billing adjusted, consider setting up a Purchase Pin on each of your cable boxes/DVRs, and in the Stream app and web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.
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